Imaging Escalation, Allocation and Assurance Coordinator

Imaging Escalation, Allocation and Assurance Coordinator

Manchester University NHS Foundation Trust

Imaging is a multi-speciality directorate, and the post holder will need to gain in depth knowledge of a wide range of booking protocols/templates and specific standards for each area to enable them to make, amend and cancel appointments. The post holder will also work to written guidelines and on a rota basis will be involved in allocating and sending off site cases for report, recording all actions on the department Patient tracker so we can monitor all cases against agreed turnaround targets. For both functions the post holder will be required to liaise with a variety of clinical and non-clinical staff from inside and outside of the Trust.

Main duties of the job

The successful applicant will be required to work as part of a team of coordinators who are responsible for providing a comprehensive and patient-orientated service dealing with escalations for clinical, pathway (RTT & DM01) and incident related reasons; supporting timely management and response for Imaging procedures linked to the central booking service to Radiology. The Escalations, Allocation and Assurance staff/team currently operate Monday to Friday during normal business hours. This is a multi-skilled role, and the post holder will be expected to rotate on a regular basis within different areas; allocation and send, PTL management and escalation email management. The team are also responsible for running checks aligned to HIVE to ensure internal targets are met and orders are managed within HIVE as expected.

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person Specification

Qualifications

• Educated to GCSE standard or equivalent
• ECDL or equivalent experience
• Customer Services/Care training/qualification
• NVQ 3

Experience

• Experience of using database software
• Experience using computer systems to track and trace patients/customers

Skills

• Software packages and/or developed word processing and IT skills
• Good command of oral and written English
• Excellent telephone skills

Knowledge

• Social awareness of diverse cultural needs coupled with front of house courtesy.
• Awareness of Trust Values

Employer name

Manchester University NHS Foundation Trust

£24,071 to £25,674 a year, pro rata