IFS Technical Delivery Manager

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The Position

The newly established Centre of Excellence (CoE) will operate the IFS Cloud ERP platform. The Technical Delivery Manager will oversee technical aspects of the IFS ERP implementation and the broader integrated landscape.

This role will ensure that all system components function optimally, supporting the company’s operational needs. Collaborating with cross-functional teams and third-party suppliers, the Manager will be responsible for optimizing methods, practices, tools, and operating environments to enable the CoE to deliver service excellence.

Key Accountabilities

• Lead the technical operational aspects of IFS ERP implementation, ensuring alignment with business, IT, and operational processes.
• Manage the IFS ERP system environment, including system configuration, customization, and environment setup, ensuring stability through established processes.
• Oversee data migration processes, ensuring accurate data transfer to the new ERP system.

Integration Management:

• Manage the integration of legacy systems with IFS ERP using the Boomi middleware platform, ensuring smooth data flow and process synchronization.
• Collaborate with integration specialists to implement custom integrations, ensuring they meet performance, scalability, and security standards.
• Monitor integration processes to ensure seamless operation and troubleshoot issues as they arise.

Service and Operations Management:

• Act as Major Incident Manager for all ERP-related incidents, in line with the CoE’s Incident Management process.
• Act as Problem Manager for all ERP-related problems, ensuring accountability for managing issues effectively.
• Govern the CoE’s Integrated Release Board, ensuring release scheduling and prioritization align with the wider roadmap.
• Track, manage, and improve service and operational performance using KPIs, dashboards, and stakeholder reports.
• Represent technical changes to the IT Change Advisory Board.

Project and Stakeholder Management:

• Plan and manage system upgrades and periodic updates, including vendor and end-user communications.
• Manage the technical aspects of delivering new system capabilities (e.g., IFS companion products, mobile applications, and interfaces).
• Develop and maintain detailed project and deployment plans for technical deliverables.
• Act as a liaison between technical teams, business stakeholders, and external vendors.
• Regularly report on project progress, risks, and issues to the Technical Delivery Director and other key stakeholders.

Team Coordination and Vendor Management:

• Ensure internal Application Support Analysts, DevOps Engineers, Integration Engineers, third-party suppliers, and external consultants adhere to service standards.
• Coordinate with third-party vendors (e.g., IFS and Boomi) to ensure they meet contractual obligations.
• Ensure effective allocation of technical resources and collaborative resolution of roadblocks.

Quality Assurance & Testing:

• Provide input into internal and external audit processes for ERP.
• Ensure all technical components of the ERP system are rigorously tested.
• Manage the process of identifying and resolving technical defects.
• Ensure compliance with relevant industry regulations and data protection requirements.

Post-Go-Live Support:

• Provide ongoing technical support post-implementation.
• Lead efforts to optimize system performance based on user feedback.
• Ensure support models and processes are in place for incidents and requests.

Additional Duties:

• Assist in developing change management strategies related to the ERP system’s deployment.
• Identify opportunities for continuous improvement of the ERP system.
• Ensure all technical documentation is up to date.
• Facilitate knowledge transfer sessions with internal teams.
• Identify and mitigate technical risks associated with the ERP deployment.
• Participate in developing best practices and standards within the CoE.

Knowledge

• Deep understanding of ERP systems, particularly IFS.
• Expertise in using Boomi or similar middleware platforms.
• Strong knowledge of data migration methodologies.
• Familiarity with cloud-based infrastructure supporting ERP systems.
• Expert in applying ITILv3 good practice.
• Thorough understanding of Software Development Lifecycle and project delivery frameworks.

Skills

• Leading and managing technical teams.
• Proven experience in large-scale technical projects.
• Ability to proactively identify risks and implement mitigation strategies.
• Strong critical thinking and decision-making abilities.
• Excellent communication skills.
• Willingness to adapt to changing priorities.

Experience

• Experience with IFS 10 or IFS Cloud.
• Experience in IT Management roles with ERP systems.
• Experience managing integrations between enterprise-scale systems.

Qualifications

• Bachelor’s degree in computer science or related field preferred.
• Relevant industry certifications well regarded.

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