Identity Verification Supervisor - Band 5

Brook Street; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Location: Leeds City Centre (Hybrid Working offered at discretion of the client)

Hours: Rotating shifts between 06:00-23:00, Monday-Sunday, 365 days a year (including public holidays)

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

Are you passionate about security, compliance, and delivering exceptional service? Join our NHS login Identity Verification team as a B5 Identity Verification Supervisor and play a crucial role in ensuring citizens can securely access digital health and care services.

About NHS login

NHS login is a vital service that enables patients and the public to securely access multiple digital health and social care services with a single login. It allows users to safely prove their identity without needing to visit their GP, making health care more accessible and efficient.

About the Role

As an Identity Verification Supervisor, you will be responsible for overseeing a team of up to 20 ID Verification Administrators. You will play a key role in ensuring that ID verification processes are followed correctly, performance targets are met, and security standards are upheld.

Key Tasks

1. Supervise and lead a team of ID Verification Administrators, ensuring compliance with strict process controls.
2. Act as an escalation point for complex verification cases and operational issues.
3. Monitor team performance, attendance, and service levels, implementing improvements as needed.
4. Develop, update, and deliver training materials for new and existing staff.
5. Conduct identity verification applications with meticulous attention to detail.
6. Ensure compliance with data protection and regulatory frameworks.
7. Adapt to and implement frequently changing processes and procedures.

About You

We are looking for candidates who have:

1. Experience working in a compliance-focused environment, handling confidential personal data.
2. Strong team management skills, with the ability to motivate, drive performance, and foster continuous improvement.
3. Excellent communication skills, with the confidence to interact with stakeholders at all levels.
4. Experience delivering training and coaching to both new and experienced colleagues.
5. Exceptional customer service skills with a conscientious and organised approach.
6. Proficiency in Microsoft Office applications and the ability to learn new systems quickly.

Why Join Us?

1. Be part of a team that plays a crucial role in securing patient data and supporting digital health care access.
2. Work in a structured environment where your contributions directly impact public health services.
3. Develop your leadership and compliance skills in a high-profile digital service.

If you are committed to excellence in identity verification and want to make a real difference in digital health care, apply now!