Identity Governance and Administration (IGA) Team Lead

About The Role

The Identity & Access Management (IAM) team, sitting within the Cyber Security function, ensures that access for all Motability Operations (MO) employees and customers is correct, appropriate, and secure.

Within the IAM function:

1. The IDaaS team is responsible for customer identities, SSO, and MFA.
2. The IGA team manages internal employee access management and governance.

This role leads the IGA team and reports into the Cyber Security Technical Manager.

As IGA Team Lead, you will manage the identity governance function, ensuring robust access governance, compliance, and security policies across the organisation. You will work closely with Cloud Security, Application Security, and IDaaS leads to ensure seamless integration of identity services across all domains.

A key focus will be maturing identity governance, automating processes, managing Segregation of Duties (SoD), enhancing RBAC/PBAC frameworks, and ensuring compliance with IAM policies.

About You

You are an experienced leader in Identity Governance & Administration (IGA), with a passion for developing and improving identity processes. You have strong expertise in access control, compliance, and security frameworks, and understand how to balance risk management with business efficiency. You thrive in a collaborative environment and are comfortable working with senior stakeholders, security professionals, and technical teams to align identity governance with business objectives.

You have a proactive approach, always looking for ways to enhance automation, role-based access control (RBAC), and identity lifecycle management. Your experience in working with IGA tools such as Saviynt, SailPoint, EntraID or similar gives you the ability to drive improvements in governance and compliance. You are a mentor and leader, capable of developing the skills of your team and driving a culture of continuous improvement.

Minimum criteria
You’ll need all of these:

• Experience managing an IGA team.
• Hands-on experience with identity lifecycle management, access certifications, and audit processes.
• Experience implementing Segregation of Duty processes into an organisation.
• Experience working with IGA tools such as Saviynt, SailPoint, EntraID or similar platforms.
• Demonstrated ability to engage with auditors, compliance teams, and key business stakeholders.
• Knowledge of industry frameworks such as ISO 27001, NIST, or other security governance models.
• Privileged Access Management (PAM) experience.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.