ICT Technician - Bolton

We are seeking a dedicated and skilled ICT Technician to join our secondary school's technical support team. The successful candidate will be responsible for managing and maintaining the school's ICT systems, providing technical support to staff and students, and ensuring the smooth operation of all computer-based technologies. This role is crucial in supporting teaching and learning in a modern educational environment.

Key Responsibilities:

1. Technical Support and Troubleshooting:
   1. Provide IT Support: Offer first-line support for hardware and software issues encountered by staff and students, troubleshooting and resolving technical problems efficiently.
   2. User Assistance: Assist staff and students with day-to-day ICT queries, including issues related to software, hardware, printers, and network access.
   3. Device Setup and Maintenance: Install, configure, and maintain ICT equipment including PCs, laptops, tablets, projectors, interactive whiteboards, printers, and other peripheral devices.
2. Network and Systems Management:
   1. Network Monitoring: Monitor and maintain the school's IT network, ensuring servers, wireless networks, and internet access are operating smoothly and securely.
   2. User Account Management: Manage and maintain user accounts, including password resets and permission changes in line with school policies.
   3. Software Installation and Updates: Install and update software on school computers, ensuring all software is correctly licensed and up-to-date.
3. Hardware and Infrastructure Maintenance:
   1. ICT Infrastructure: Maintain and repair hardware components, including PCs, servers, switches, and cabling.
   2. Equipment Setup: Set up ICT equipment for classroom use, school events, and examinations, ensuring that everything is operational and ready for use.
   3. Inventory Management: Maintain an up-to-date inventory of all ICT equipment and resources, and assist in ordering new hardware or software as needed.
4. Health and Safety and Compliance:
   1. Compliance: Ensure that all ICT operations comply with school policies, GDPR, and relevant health and safety regulations.
   2. Security: Implement and maintain security protocols for all systems, including managing anti-virus software, firewalls, and backup processes.
   3. Documentation: Keep accurate records of system changes, maintenance tasks, and technical support requests.

Essential Requirements:

1. Technical Knowledge: Strong understanding of ICT hardware, software, and networks, including experience with Windows, Office 365, Google Workspace for Education, and common educational software.
2. Problem-Solving Skills: Ability to diagnose and resolve a wide range of technical issues independently and efficiently.
3. Organizational Skills: Ability to prioritize tasks, manage workload effectively, and maintain a clear record of tasks and technical changes.
4. Communication Skills: Good interpersonal skills with the ability to explain technical issues in simple terms to non-technical users, including students and staff.
5. Teamwork: Ability to work collaboratively within the ICT team and across departments, providing support when needed.

Desirable Skills and Qualifications:

1. Previous experience working in an educational environment or school setting.
2. Formal qualifications in IT support or networking (e.g., CompTIA A+, Microsoft Certified IT Professional, or equivalent).
3. Experience with virtual learning environments (e.g., Google Classroom, Microsoft Teams) and other educational technologies.
4. Knowledge of IT security systems and GDPR regulations.

Working Hours:

Full-time or part-time position with hours typically during school hours (Monday to Friday). Some flexibility may be required for school events or urgent technical support.

Benefits:

1. Competitive salary based on experience.
2. Opportunity to work in a dynamic educational environment with access to the latest technologies.
3. Training and professional development opportunities.
4. Supportive and friendly working environment.

Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.