ICT Technician

Do you have experience of working in a fast paced, solution focused IT role?

Can you act as a first point of contact, identifying problems and solutions with ease?

If so, joining our IT department might be for you!

Here at Langdons, we have an amazing opportunity to join our IT team in a supporting role as an ICT Technician at our Head Office in Bridgwater. You will be working on a full-time, permanent basis, working Monday to Friday, 40 hours per week (with flexibility for remote visits/out of hours).

The ICT Technician:

Provides a customer-focused and comprehensive ICT helpdesk and hardware implementation support service for all staff.

Key Responsibilities:

1. Act as the first point of contact for all ICT device and system related queries, ensuring that there is a timely response, appropriate follow-up and escalation of more complex issues to a relevant colleague.
2. Advise colleagues of any actions arising from the introduction of new devices/software developments and system updates and identify and deliver upon any additional resource or training requirements where required.
3. Assist with the maintenance, back-up and ongoing monitoring of company-wide networks, ensuring they run smoothly and any routine and unplanned actions are implemented within required timescales.
4. Contribute to the development and implementation of company-wide IT solutions, procedures and associated documentation.
5. Assist with ad hoc digital transformation related projects and office move arrangements on a company-wide basis where required.

General Responsibilities:

1. Promote company values and code of conduct in all that you do and to others you come into contact with.
2. Adhere to company rules, policies, procedures consistently and encourage others to do the same.
3. Maintain up-to-date knowledge of legislation impacting on your role where required.
4. Maintain accurate and up-to-date records and ensure that confidentiality is applied where appropriate.
5. Be flexible as required in accordance with the needs of the business.

What qualifications and experience are we looking for in our ICT Technician?

1. Qualified to IT Support Level 3 or equivalent.
2. IT literate in Microsoft Office packages and have the ability to compile, analyse and interpret relevant data.
3. Extensive knowledge of ICT systems and software and ability to apply knowledge to fix and contribute to developing relevant solutions.
4. Experience of working in a team-based office environment, preferably in a customer-facing role.

What skills are we looking for in our ICT Technician?

1. Ability to use initiative and organise their work so that key tasks can be completed fully and on time.
2. Ability to work to fluid targets and deadlines.
3. Proven verbal and written communication skills.
4. High attention to detail and confident to challenge discrepancies where necessary in the right manner and on a timely basis.
5. Ability to act with sensitivity and influence others to take a particular course of action.

If this role sounds like the right fit for you, click apply today to become our new ICT Technician, we would love to hear from you!