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ICT Support Manager
Burton Bolton & Rose Recruitment Services Ltd
Watford
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An exciting opportunity awaits as an ICT Support Manager in a thriving organization based in Watford. This role offers a chance to lead a busy helpdesk, providing essential support to users both on-site and remotely. You'll be responsible for problem-solving at first call, managing a team of engineers, and ensuring seamless IT operations. With a focus on progression, this position is perfect for those looking to make a significant impact in a dynamic environment. If you're passionate about IT support and ready to take your career to the next level, this is the role for you.
Benefits
Qualifications
- Experience in managing IT support and helpdesk functions.
- Ability to solve technical problems efficiently.
Responsibilities
- Provide on-site and remote IT support for users across the UK.
- Manage helpdesk operations and oversee user support calls.
Skills
Tools
Job description
Location: Watford, Hertfordshire
Salary: £48,000 + Pension + Parking
This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation. There will be plenty of opportunity for progression in this role.
Some of your duties will include:
- Assisting with providing support for users based on-site and at remote locations throughout the UK
- Managing busy helpdesk function and overseeing calls from users requiring IT support
- Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
- Producing job sheets and allocating work to be completed to team of field-based engineers
- Providing support for hardware, software, services, tablets, Androids, and Windows phones
- Tracking jobs being completed on system from instigation point through to successful completion
Regrettably, we are not able to respond to job applicants who are not shortlisted.
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