ICT Support Engineer - complete ownership / autonomy - Huddersfield 797

Interface Recruitment UK; Huddersfield; On-site; GBP 30,000; Full time

Job description

JOB DESCRIPTION:

• Education Requirements: none
• Experience Requirements: see below
• Industry: professional services
• Job Location: Huddersfield, HD1 1AA
• Qualifications: ideally information technology industry standard such as MCSE
• Responsibilities: see below
• Skills: see below
• Work Hours: 37.5 hours
• Salary: £30,000 dependent upon experience
• Location: Normal place of work shall be the company offices in Huddersfield although occasional travel to IT supply partners may be required.
• Reporting Line: Reporting directly to the ICT Director

The company: A thriving organisation, specialising in the full range of professional services underpinned by our background gained in specialist areas. Receiving numerous coveted industry awards, including Management Team of the Year 2015 and Marketing Campaign of the Year 2015. We are the UK’s largest independent in our field and are the third highest participant in our sector by spend. With a justified reputation for quality, our ethical practices have seen us attract a panel of over 50 firms containing many of the country’s top 100 companies. We have a clear vision to be the UK’s number one professional services provider.

Culture: A great place to work, we are committed to developing our people to deliver a first-class service and are proud to hold the Investors in People Gold standard award.

The day to day: We are seeking an ICT Support Engineer to offer in-house support on all elements relating to infrastructure and all ICT related hardware. This will involve responsibility for ICT equipment at all levels from installation and routine maintenance of Servers, PCs and printers through to the implementation, maintenance and support of critical infrastructure to meet our operations present and future business needs. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate in supporting the business and ICT requirements.

You will be a key part of the team and thrive in delivering high-quality results and always be on the lookout for advancing and improving our technological capabilities. Working alongside a colleague with responsibility for all software and communication applications, the requirements are to work collaboratively with all partners, stakeholders and colleagues to achieve the key duties associated with the role which shall include, but is not limited to:

• Maintain a broad, end-to-end technical understanding of the ICT infrastructure in use across the business.
• Ensuring all ICT equipment and infrastructure (hardware and software) is running to its optimum performance.
• Carrying out the execution of change management requests as required.
• Installation, maintenance and support of all ICT equipment including Servers, desktop PCs, laptops, telecoms equipment, printers, scanners, and workstations.
• Maximising the availability of all ICT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Ensure all devices Anti-Virus and Anti-Spam software is updated.
• Delivering outstanding level of service to your internal and external customer base.
• Liaise with contractors or external supply partners and clearly communicate technical issues.
• Conducting user equipment trials and testing.
• Providing technical support to projects and initiatives.
• Develop an in-depth understanding of the business model to recommend suitable use of technology.
• React quickly to live infrastructure and equipment errors.
• Performing any infrastructure or equipment upgrades or incident resolution out of hours.
• Plan, coordinate and deliver all documentation required in supporting the infrastructure.
• Identification of business, security and compliance risks associated with all equipment and infrastructure.
• Provide solutions, guidance and help to user problems wherever possible.
• Maintain an up-to-date schedule of works relating to any issues detected.
• Support users in the use of all equipment and relevant infrastructure.
• Manage New Starters and Leavers processes.
• Log and respond to all support calls.
• Liaise with outsourced partners on technical issues and project work.
• Handle confidential information in line with the firm's data security protocols.
• Keep updated on new technologies.
• Constantly monitor and analyse the existing ICT infrastructure.
• Ensure regulatory and legislative compliance.
• Develop and manage the company ICT security policy.
• Undertake daily health/security checks, backups, consumables etc.
• Install and configure ICT equipment to a specification requested by senior management.
• Provide visible and accessible IT support to employees and guests.
• Provide hardware fault-finding expertise.
• Troubleshoot multi-functional device issues.
• Undertake ICT equipment and infrastructure projects.
• Manage and maintain server/communications room.
• Provide support to the company’s video conferencing and AV facilities.
• Manage and maintain stock levels.
• Design, update and maintain technical documentation.
• Keep updated on new technologies and service methods.
• Maintain OS/third party application patch levels and security definitions.
• Co-ordinate and facilitate moves around the office.
• To undertake an active role in the business’ organisational development.
• Applying our values to your work and to relationships with clients and colleagues.
• Taking responsibility for own personal development.

About the successful candidate: The successful candidate must demonstrate a record of achievement against the following criteria; Experience Essential: Previous practical experience of supporting infrastructure within a commercial environment. Experience of a challenging and fast-paced entrepreneurial environment. Experience of a broad range of technologies. Experience of managing, maintaining and identifying business critical equipment and infrastructure.

Skills: Ability to cope with rapid change, manage many competing priorities, strong communication skills at all levels, good problem-solving skills, and the ability to create quality documentation.

Essential Technical Skills: Virtual Servers, HP Switching and Configuration, Windows Server, Exchange Server, SQL Server Management, Backup Technologies.

Behaviours: The candidate shall be expected to display personal behaviours that align with our values including Quality, Professionalism, Respect, Integrity, Client focus, and Teamwork.