ICT Support Assistant

DSFS Ltd are looking to recruit the right candidate into the role of ICT Support Assistant who will be based within the ICT team at the Chesterfield Royal Hospital and offsite at DSFS Office based at Holmewood Derbyshire. A driving licence and transport is essential.

As an ICT Support Assistant, you are to act as the first point of contact for the ICT Support Services and be responsible for logging service requests received either in person or via telephone and electronic means. Where possible, provide first-time fixes and resolutions to problems and where this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.

Interview Date: 10/01/2025

Main Duties:

1. To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5:30 pm.
2. To ensure that all calls received are properly documented in the Service Desk management system(s).
3. To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.
4. To provide excellent customer care when dealing with users/customers both face to face and via telephone or electronic means.
5. Ensure that users/customers are updated on the progress of their logged call on demand and proactively.

About Us: Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just under 1000 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences, our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.

Job Responsibilities:

For details of this exciting role, please see the attached Job Description and Person Specification.

Person Specification:

Qualifications and Training:

Essential:

• 4 GCSE's or equivalent at Grade C or above.
• Recognised ICT Qualification.

Desirable:

• GCSE English & Maths at Grade C or above (or equivalent).
• ECDL.
• ITIL Foundation Certificate.

Experience:

Essential:

• Experience of providing first line ICT support.
• Experience of using helpdesk/service desk software.
• Previously worked in a role providing high levels of customer service.

Desirable:

• Previous experience in a healthcare IT environment.

Skills and Knowledge:

Essential:

• Effective verbal communication at all levels.
• Good telephone manner.
• Microsoft Windows and Office.
• E-mail and Internet.
• Proficient keyboard entry.
• Ability to prioritise workload.
• Installation experience of PC's/Printers etc.

Desirable:

• User administration using Microsoft Active Directory.
• Use of Remote Control Software (such as VNC or equivalent).

Personal Attributes:

Essential:

• Pleasant and courteous manner.
• Smart Appearance.
• Able to work as part of a team.
• Ability to prioritise workload.

Desirable:

• Motivation to develop/progress within the IT industry.
• Driving licence and willingness to use own transport.

Employer Details:

Employer Name: Chesterfield Royal Hospital NHS Foundation Trust

Address:
DSFS ICT, Chesterfield Royal Hospital
Top Road, CALOW
Chesterfield Derbyshire
S445BL

Any attachments will be accessible after you click to apply.

166-DSFS-6815459