ICT Solution Engineer

ICT Solution Engineer

Published: 21/02/2025
Job Location: West End/Queensland/Australia Job Type: Permanent Work Type: Full Time Category: IT

About the Role:
We are looking for an ICT Solutions Engineer to work closely with internal and external stakeholders to deliver high-quality, integrated technology solutions that enhance healthcare operations. Reporting to the ICT Delivery Manager, you will be a key player in systems integration, ensuring seamless interoperability between the Rauland Concentric Care Platform and third-party ICT vendor systems and be responsible for analyzing business requirements, developing deployment strategies, and ensuring solutions are effectively aligned with client needs.

How would you contribute to our success?

• Deploy & Implement Solutions: Design, deploy, and integrate Rauland Concentric Care Solutions to meet client-specific ICT requirements.
• Systems Integration: Implement and maintain seamless integrations between Rauland Concentric Care Solutions and third-party ICT vendor systems.
• Technical Architecture & Documentation: Develop system designs, diagrams, and testing plans while ensuring peer review and compliance with best practices.
• Technical Support & Incident Management: Provide ICT escalation support, lead incident resolution, and participate in the on-call roster for critical technical support.
• Collaboration & Continuous Improvement: Work with internal teams, clients, and partners to refine deployment strategies and improve ICT systems.
• Infrastructure & Systems Administration: Manage and support a range of ICT systems, including Windows Server, Linux, VoIP, SQL Databases, Networks, Virtualization (VMware), Cloud (AWS/Azure), and Containerization (Docker/Kubernetes).
• Product & Process Development: Assist in developing new solutions, improving existing products, and creating technical documentation and training materials.

What will make your application stand out?

• Bachelor’s degree in ICT Engineering, Computer Science, or equivalent field.
• 2+ years of experience in ICT project delivery and systems integration.
• Hands-on experience with at least three or more of the following: Windows Server, Linux (Oracle/RedHat), VoIP (SIP), SQL Databases, Networking (TCP/IP, Wireless), Virtualization (VMware), Cloud (AWS/Azure), Kubernetes/Docker, ITIL, PRINCE2/Agile.
• Ability to work independently, manage priorities, and take a proactive approach to problem-solving.
• Confident communication skills and ability to effectively collaborate with clients and internal teams.
• Proven experience working and thriving in a fast-paced environment.
• Proven experience embracing innovation and a passion for continuous improvement.
• Reliability, ethics, organization, and strong analytical skills to identify and resolve complex technical challenges.
• Willingness to participate in an estimated 6-8 week on-call roster cycle, providing for additional allowances + paid overtime.

What can you expect in return?
In addition to having the opportunity to do truly meaningful work within an organisation committed to your growth, you can expect to be part of a supportive and inclusive working environment where you’ll be challenged, feel valued and trusted, and have access to enhanced leave entitlements including but not limited to, personal and professional development, and family moments that truly matter.

Interested?
If you have the experience we are looking for and wish to join a company where you can take pride and passion in what you do, please APPLY NOW and submit your application form below!

Inclusion and diversity at Rauland
Here at Rauland, we are committed to providing an inclusive workforce and to continuously challenging ourselves on how we can improve this offering. If you are excited and passionate about this opportunity but would like us to consider how we could amend our role requirements or workplace practices to better include you, and/or ensure you are set up for success, we would still love to hear from you!

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About Us

At Rauland, our people make a meaningful difference every day to the lives of carers and to the people they are caring for. We reward this accordingly - beginning with a competitive salary, top-notch office environments, and staff award and recognition schemes - right through to a range of top-tier benefits. Our performance-driven culture is reflected in our approach to flexible work – wherever you’re working, we’ll set you up to achieve success.