ICT ServiceDesk Technician (Ipswich)

We have a full-time opportunity for an ICT ServiceDesk Technician to join our team based at our Ipswich office.

You will be working in our busy and varied ICT Department within our ServiceDesk team. The role is hands-on, task-focused and varied. Established in 1889, Ensors is one of East Anglia’s oldest and most respected firms of Chartered Accountants. We have an excellent reputation for staff development, and you will join us at an exciting stage in our ongoing digital transformation plans.

About The Team

Our ICT ServiceDesk is the first point of contact for ICT issues. As part of the ICT team, we can provide a varied role encompassing ServiceDesk, Cyber Security, data analysis, infrastructure and cloud. This offers a stimulating and varied portfolio of work where you will be diagnosing and resolving users’ software and hardware issues, whilst gaining valuable experience in many other aspects of ICT.

About The Role

You will become a first point of contact on the ICT ServiceDesk. Core responsibilities will include:

• Triaging incoming ServiceDesk calls (via portal, email, telephone and walk-up)
• Ensuring basic information is provided for all tickets about who is experiencing the issue and what the issue, impact and priority is
• Trying to resolve tickets where possible by following standard operating procedures and escalating where necessary
• Delivering ICT inductions to new starters and training on ICT systems and software
• Performing daily checks to ensure all systems are functioning properly
• Taking responsibility for specific day to day processes
• Involvement in the delivery of internal projects from time to time

Location

Our Ipswich office is a modern and comfortable working environment with excellent facilities and roof terrace area and is situated close to Ipswich station and the town centre, with convenient parking available at Portman Road.

Key Skills Required

• Minimum of one year's experience in an ICT ServiceDesk environment.
• Proficiency in supporting Microsoft Office 365.
• Strong customer service awareness.
• Calm, thoughtful, and considerate demeanour.
• Ability to work effectively under pressure.
• Effective communication skills. Be clear, concise, and polite in all interactions. Use appropriate language and avoid jargon where possible.
• Active listening skills to identify key points being communicated.
• Ability to follow internal procedures and instructions accurately.
• Problem-solving skills to connect the dots.
• Collaborate effectively with other members of the ServiceDesk team and other departments. Share knowledge and support colleagues.
• Self-motivated, hardworking, and flexible.
• Enthusiasm for learning and professional development.
• Excellent analytical skills with a keen eye for detail.
• Driving licence and access to own transport for travel to our offices as required.
• Microsoft 365 or Azure certification is advantageous but not essential.
• Managing your workload effectively. Understand the urgency of different issues and prioritise accordingly.
• Understanding a professional service organisation is advantageous but not essential.

The Package Includes

We offer an attractive salary with many benefits in a friendly working environment. We have an extensive in-house training programme for all staff. Read more about working at Ensors here.

The role offers a great opportunity to gain experience within a prestigious team that has gained significant recognition. Ensors has been shortlisted for ‘Pensions Accountancy Firm of the Year’ at the 2024 Pensions Age Awards. The firm was also shortlisted at the Central & East Insider Dealmaker Awards in 2024, 2023, and won Deal of the Year in 2022. Ensors also secured 1st place in the Experian 2020 Corporate Finance Adviser League Table. See more on our website here.

To apply, please submit your CV together with a covering letter stating your current salary via the 'Apply for this job' button. Please note we are only accepting applications via our recruitment portal for this vacancy. Should you not receive an acknowledgement email in response to your application, please check your spam folder.

No recruitment agencies please.