ICT Service Desk Operative

Hays Technology is looking for a Service Desk Analyst to join an exciting public sector client's team on a contract basis.

Role: ICT Service Desk Operative

Location: Leamington Spa (On-Site)

Duration: 3 Months Initial Contract

What you will be doing:

• To provide instruction and advice to systems users via the telephone and remote support software.
• To ensure that all incidents raised via the ICT service desk system are accurately and clearly recorded.
• To triage, categorise and prioritise all incidents presented via the employee self-service portal.
• To ensure that all changes to systems user accounts or user access rights are accurately managed and recorded in the service desk ticket management solution.
• Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary.

What we are looking for:

• A graduate looking to start their IT career or someone who has previous service desk experience.
• Good communication skills.
• Customer service experience.
• Team working experience.

What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.