ICT Service Desk Assistant

ICT Service Desk Assistant

Hourly rate: £12.18

Working hours: Monday-Friday 8am - 5pm covered on a rota basis

Location: Darby House, Lawn Central, Telford, TF2 4JA

This is an initial 3-month contract, working from home with the occasional team office day.

Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Service Desk Assistant to provide customer-focused, reliable, and flexible operational first point of contact IDT support to all Telford & Wrekin staff, schools, and councillors.

Key Responsibilities:

• Provide prompt response to telephone, intranet, and email requests; highlighting operational problems to relevant support staff.
• Respond in line with IDT Service Level Agreements to all requests raised with the service desk.
• Provide initial help and guidance to users.
• Enter all requests correctly into the Service Management system and escalate to other support teams as necessary.
• Maintain IDT assets in desktop hardware and software to ensure secure user network access for email, file and print, desktop applications, system client installations, and telephone connectivity.
• Install basic software to client access equipment using a variety of tools, i.e., Microsoft System Centre Configuration Manager.
• Rotate with desktop support teams for skills transfer and professional development.

For more information or to process your application, please apply now!