ICT/Reprographics Technician

About Us

Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London. We are a community school that serves families in and around Orpington, and we are well on our way towards providing an outstanding education for our students. We want our students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious, and enterprising and are committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience, and careers, is unique and designed to support the whole community.

We have incredible facilities, including brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, and dedicated Art and DT blocks. We are proud of the work that our students do here. We have developed an ambitious and broad curriculum that nurtures an appreciation of human creativity and achievement.

We aim to ensure that every student is inspired and supported to achieve his/her personal best, with learning coming first. Our motto is "Together We Can," and if you are interested in joining us, we would be very keen to meet you.

Main Areas of Responsibility

Your responsibilities will include:

1. Providing high-quality technical support, advice, and guidance to staff, students, and trainee teachers.
2. Ensuring that all incidents and service requests are logged appropriately.
3. Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing, or escalating where necessary to achieve resolution.
4. Identifying, implementing, and documenting Known Issues and workarounds for desktop-related issues.
5. Ensuring that Academy incidents and service requests are resolved within the target resolution time.
6. Imaging, deploying, and maintaining Windows 10 based PCs, laptops, tablets, and Apple OS iMacs and iPads.
7. Installing, configuring, and maintaining computer peripheral equipment.
8. Installing and testing new software and software updates and upgrades.
9. Installing, configuring, and maintaining VoIP telephones.
10. Familiarising yourself with the network infrastructure and associated documentation.
11. Ensuring that the server and network infrastructure at both locations are regularly checked and maintained.
12. Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's, and other networked devices.
13. Administering Active Directory user login accounts.
14. Managing Active Directory Distribution and Security groups within the Academy.
15. With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
16. Delivering the IT support service in accordance with ITIL and HarrisNET principles.
17. Updating and maintaining the IT assets in both locations as listed in the CMDB.
18. Planning and managing the work of Central Reprographics, including photocopying, design, and production of resources to support teaching and learning.

Qualifications & Experience

We would like to hear from you if you have:

1. Good verbal and written communication skills.
2. The ability to self-manage, organise, and prioritise tasks and work under pressure.
3. A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality.
4. Flexibility and adaptability.
5. Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related software products.
6. Excellent troubleshooting skills, backed by a clear, analytical approach to problem-solving.
7. A minimum of two years' experience of carrying out a similar, client-facing role in either the primary or secondary education sector.
8. Recent experience of working in an on-site IT-based Customer Service environment.
9. Proven experience of supporting Microsoft products.
10. Proven experience of managing Active Directory user accounts.
11. Recent experience of supporting Apple products.
12. Recent experience of supporting Windows 10 PCs, laptops, and tablets.

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.