ICT Project Support Officer

Job Summary

The ICT department is looking to recruit into the position of ICT Project Support Officer. The ICT Project Support Officer is a vital role within our organisation. The main purpose of the role is to provide comprehensive, high-quality project and administrative support to the ICT Programme Management Office. The role is an ideal gateway for embarking on a journey with endless opportunities and carries a progression path into other positions with higher levels of responsibility.

Interview Date: 19/20th November 2024

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.

Main Duties of the Job

1. Assist the project team in the implementation of new systems to obtain maximum benefits from investments made by the Trust, conforming to local project methodologies and DSFS standards.
2. Directly support the project team with general administrative duties by creating and maintaining project documentation ensuring consistency and standardisation.
3. Act as the first point of contact for queries regarding projects with Trust staff, external suppliers, and other bodies, managing the team's generic email inbox.
4. Provide secretarial support as required, supporting the running of project meetings, taking notes and transcribing these into minutes; ensuring action points are noted and the necessary arrangements are made to respond to them in a timely manner.
5. Manage communications with project stakeholders where the message is constantly changing, with the ability to relay technical information in its simplest terms.
6. Support other team members with diary management and business needs.
7. Produce high-quality word-processed documents and reports as required using a range of MS Office products.
8. Assist with the testing and implementation of new systems including the creation of test scripts and standard operating documentation as directed.
9. Provide initial support for systems, including initial access control, issue resolution, change control, and routine processes to ensure systems have maximum availability.

About Us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including ICT, Patient Records, Switchboard, Procurement, Finance, and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS is proud to strive for a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to feel 100% themselves at work; we believe that all our people add to and improve our culture.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.

Date posted: 01 November 2024

Pay Scheme: Other

Salary: £25,706 to £28,167 a year pro rata per annum

Contract: Permanent

Working Pattern: Full-time

Reference Number: 166-DSFS-6759189

Job Locations: Chesterfield Royal Hospital / DSFS Holmewood Offices, Calow, Chesterfield, S44 5BL

Person Specification

Qualifications

Essential:

• Educated to O-level/GCSE standard (preferably at least in English and Maths or equivalent).
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties.

Desirable:

• PRINCE2 Practitioner or equivalent evidence of experience.
• Software Testing qualification.
• Educated to Diploma level or equivalent experience (preferably in a computing/IT, Project/Business Management or Health-related discipline).

Experience

Essential:

• Experience of providing high-quality project, service, or administrative support.
• Ability to draft and update documentation (e.g., guides and procedures).
• Experience in a secretarial/administrative position.
• Experience in using Microsoft Office applications.

Desirable:

• Experience of supporting a successful system implementation.
• NHS Experience.
• Experience of working within a Programme/Project Structure.
• Previous management/administration of Health Information Systems.
• Experience of working with organisational change.
• Experience of software testing and/or facilitation of user acceptance testing.

Knowledge and Skills

Essential:

• Good interpersonal/communication skills and the ability to explain technical information to a non-technical audience.
• Analytical approach to problem-solving.
• Desire to learn new skills.
• Excellent planning and organisational skills.
• High level of computer literacy.

Desirable:

• Understanding of project management processes and documentation.
• Ability to analyse and report on trends and give specialist advice on findings.
• Stakeholder management.
• Risk management.
• Supplier liaison skills.

Personal Attributes

Essential:

• Team worker with the ability to work on own initiative.
• Ability to cope under pressure, prioritise own workload and meet challenging deadlines.
• Willingness to be flexible in approach and attitude.
• Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change.

Desirable:

• Able to communicate with all levels of staff including senior clinicians.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer Name: Chesterfield Royal Hospital NHS Foundation Trust

Address: Chesterfield Royal Hospital / DSFS Holmewood Offices, Calow, Chesterfield, S44 5BL

Employer's Website: Chesterfield Royal NHS Foundation Trust