ICT Network Services Support Analyst

Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years.

As part of the ICT Network Security Team role within DDaT (Digital, Data & Technology), you will be engaged in operational duties, ensuring the delivery of a reliable and secure environment to support infrastructure and clinical systems fulfilling the terms and conditions of the service level agreements.

This is an exciting and challenging role, and you will be working with the following technology disciplines: Enterprise routing/switching within a campus design, Wi-Fi Enterprise Wi-Fi based hardware/software, Cisco SD-A, and Cisco ACI.

Main duties of the job

You will provide support for the ICT Network Systems Team Leader in relation to tasks such as daily operations, monitoring, and system housekeeping. You will be required to analyse calls that are logged by end users and internal ICT teams to identify resolutions or escalations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and have an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will play a large part in maintaining the professional image of the Health Board ICT Services. Interaction with customers and the Health Board ICT Services staff at all levels will be of the utmost importance, in particular, an excellent working relationship between the post holder and the main customer contacts will be essential.

• Ensure their own knowledge of network and security systems is underpinned by both theoretical knowledge, acquired through appropriate training and research, such as specialist vendor training, and practical experience in networking support.
• Support the ICT Network Services Team Leader in the management and maintenance of networking and security systems, including testing, installation, commissioning, and replacement.
• Monitor the network infrastructure on a day-to-day basis, ensuring that all errors, breaches, and alerts are identified and addressed.
• Identify and evaluate areas which will benefit from improvement.
• Be required to work daily with minimal supervision.
• You may be required at times to work outside of standard working hours. You could also be expected to join on an ongoing basis an out of hours on-call escalation rota.

Person Specification

Values

Essential

• Able to work as part of a Team.
• Able to work under own initiative.
• Self-motivated and enthusiastic with the ability to work unsupervised.
• Flexible and adaptable approach to work.
• Proactive outlook in the resolution of customer issues.
• Analytical approach to tasks.

Desirable

• Able to work under pressure.
• Thorough approach to completing tasks.

Aptitude & Abilities

Essential

• Excellent communication and interpersonal skills, verbal and written and reporting skills.
• Ability to produce good quality documentation.
• Able to deal effectively with staff, customers, and suppliers at all levels.
• Good organisational skills.
• Good computing/keyboard skills.

Desirable

• Broad range of ICT skills and understanding.
• Ability to speak Welsh.
• Strong interpersonal skills.
• Application of ICT technology and service management in a healthcare environment.

Experience

Essential

• Experience gained in an ICT support role in Telecommunications in a broad and complex network and security environment.
• Experience of working in a service management focused environment maintaining service in line with SLA's.

Desirable

• Experience of ICT service provision in a health care setting.
• Technical understanding of CISCO network and security systems.
• Technical understanding of CISCO WIFI infrastructure.
• Technical understanding of data networking principles, protocols, and architecture.

Qualifications

Essential

• Degree in related subject, Cisco Certification or equivalent level or relevant experience.
• Technical understanding of network topology and design.
• Technical knowledge of data network support.
• Technical knowledge of data networking and associated infrastructure support system for large corporate environments.

Desirable

• Cisco CCNA relevant qualification.
• Network agnostic or vendor accreditation e.g. Comp TIA Network+.
• ITIL Foundation v4.

Other

Essential

• Must be able to travel within geographical area.
• May be required to work hours flexibly on occasion.
• Will be required to work as part of an on-call escalation.

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Ty Gwent
Llantarnam Industrial Park
Cwmbran
NP44 3HR

Any attachments will be accessible after you click to apply.

040-AC556-1224