ICT Field Engineer

JR United Kingdom; London; Hybrid; GBP 25,000 - 30,000; Full time

Job description

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About Us:

School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the Role:

We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you!

As an ICT Field Engineer, you'll:

1. Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
2. Provide remote assistance via our ICT Service Desk when required.
3. Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
4. Participate in ICT projects, including network upgrades and security enhancements.
5. Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work-Life Balance:

This role is offered on a Full-Time, Part-Time (4 days per week) or Term-Time Only (39 weeks per year) basis. Providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value flexibility.

About You:

If you can demonstrate the following, we'd love to hear from you:

1. You will have excellent verbal and written communication skills, delivering a professional level of communication to school accounts we work with.
2. You'll need to have an attention to detail, taking pride in the quality and accuracy of the work which you produce for our clients.
3. You'll be a great collaborator, with the ability to work productively and build relationships with internal business users and external vendors.
4. Some prior experience in a similar Finance role supporting clients will be advantageous.
5. Willingness to undertake an Enhanced DBS check.

Our Benefits:
This role has an annual salary range of £25,000 - £30,000 (pro-rata if taken on a part-time or term-time only basis).

As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

• Generous annual leave allowance of 36 days (28+8 bank holidays) pro-rata.
• Hybrid or remote working across the country.
• Learning & Development.
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.