ICT Application Services Manager

Derbyshire Support and Facilities Services Ltd (DSFS) based in Chesterfield are looking to appoint the right candidate into the exciting role of ICT Applications Manager to join the DSFS ICT Operations Team. This involves leading and managing the ICT Applications Team delivering a first class service to Chesterfield Royal Hospital NHS Foundation Trust.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered.
Interviews will be W/C 20th January 2025.

Main duties of the job

1. To provide personal leadership and management to the ICT Applications Services team, ensuring they are clear about their objectives, responsibilities, and accountabilities.
2. To ensure they are regularly appraised and have a personal development plan that supports them and the business to meet objectives.
3. Lead on all aspects of the ICT Applications Services delivery provided by the ICT support team.
4. Act as a key point of contact for the ICT Applications Services users throughout all DSFS customers, communicating ICT Applications Services issues to internal and external staff, providing guidance on courses of action available.
5. Ensure that incidents, changes and service requests are managed in accordance with Service Level Agreements ensuring that change management and implementation processes are robust and effective in supporting business needs.

About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work. We believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Please see below link for the DSFS website.
When applying for roles please complete all sections of the application form.

Job description
Job responsibilities

For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Person Specification
Qualifications and Training
Essential

• Educated to Degree level or equivalent experience (preferably in a Computing/IT or Health related discipline).

Desirable

• PRINCE2 Practitioner or equivalent evidence of experience.
• Software Testing qualification (e.g. ISTQB foundation).
• Experience of managing large organisation wide clinical applications.
• Service Management qualification (e.g. ITIL foundation).
• Risk Management qualification (e.g. M_o_R foundation).

Experience
Essential

• Experience of managing team leaders and multiple teams concurrently.
• Experience of service management in a large IT infrastructure and systems environment (2000+ PCs, 450+ servers, 4000+ users).
• Experience of writing, implementing and controlling operational processes/procedures.
• Experience of delivering ICT support services against contractually enforceable KPIs.

Desirable

• NHS experience.
• Project Management of a successful, medium sized Application implementation.
• Previous management/administration of a Health Information System.

Skills and Knowledge
Essential

• Understanding of the application of a QMS system such as ITIL, ISO 9001 or equivalent.
• Extensive stakeholder management skills.
• Knowledge of acceptance into Business As Usual process.
• Strong supplier liaison skills.
• Excellent interpersonal and communication skills - both written and oral.
• Strong Application/System management knowledge.

Desirable

• Excellent planning and organisational skills for self and team.
• Understanding of process development and change implementation.

Personal Attributes
Essential

• Ability to work independently.
• Ability to communicate with all levels of staff including senior clinicians.
• Supplier liaison skills.
• Provide leadership.

Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
DSFS Chesterfield Royal Hospital NHS Foundation Trust
Top Road Calow
Chesterfield
S44 5BL

Any attachments will be accessible after you click to apply.