Ice Cream - Ice Cream ERP B2C SME & BU Europe or Asia or METSA or Americas

ZipRecruiter; London; On-site; GBP 45,000 - 85,000

Job description

Job Description

This job is with Unilever, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

Job Title: Ice Cream - Ice Cream ERP B2C SME & BU Europe or Asia or METSA or Americas

Location: 100VE

JOB PURPOSE

The Business Unit Representative - B2C SME will act as the key liaison between the Business Unit and the central Commercial (Sales, Marketing and Order to Cash) project team, ensuring that the new ERP system aligns with local business requirements, while maintaining global standardisation. This role plays a crucial part in representing the business unit's needs for Bill to Cash (B2C) and working with the business unit to adapt processes and ways of working to ensure the successful transition to operating on a global technology platform.

You will be responsible for the validation of the design, build and deployment of billing, collections management, claims management and cash application and their associated policies, controls and reporting processes for your BU in our upcoming new Ice Cream ERP implementation.

This position is integral to ensuring the successful implementation and seamless transition of Bill to Cash processes as part of the ERP transformation, with a project duration expected to be 2.5-3 years.

Business Unit Representatives cover one of the following BUs:

1. Europe
2. Asia
3. METSA (Middle East, Turkey, South Asia)
4. Americas

RESPONSIBILITIES

• Business Unit Representation & Order to Cash Process Alignment:
  • Act as the primary representative of the Business Unit in all discussions related to Bill to Cash.
  • Ensure business unit Bill to Cash requirements are accurately reflected in the global ERP implementation and process and data design.
  • Collaborate with the Order to Cash, Make to Deliver and Finance project teams to ensure an integrated E2E design.
• ERP Implementation & Data Integration:
  • Work closely with IT, Order to Cash and Finance teams to ensure seamless integration of bill to cash processes within the ERP system.
  • Assist in data migration, reconciliation, and validation to ensure accuracy ahead of ERP go-live.
  • Identify automation opportunities to enhance efficiency and reduce manual bill to cash processing tasks - the aspiration is touchless.
• Collaboration & Stakeholder Management:
  • Act as a bridge between the Business Unit, Order to Cash Teams, Finance and IT Teams to ensure successful ERP implementation.
  • Work closely with the Order to Deliver, Order to Cash and Finance Process Owners to represent business unit requirements.
  • Build and maintain a Change Network covering all the countries in the Business Unit to allow an efficient two-way communication, ensuring smooth adoption of new processes and alignment with global standards.
• Test, Validate, and Optimise:
  • Participate in testing and validation of the ERP system, ensuring accurate transactions, reporting and reconciliation.
  • Identify potential gaps in system functionality and propose enhancements for process optimisation.
• Transition to BAU:
  • Support training and knowledge-sharing initiatives ensuring that employees are enthused and have the skills and knowledge required to operate within the new system.
  • Monitor process performance post-implementation and identify opportunities for improvement.
  • Support countries in the business unit on how to drive continuous improvement of performance metrics in BAU.

ALL ABOUT YOU

• Qualifications & Experience:
  • Bachelor's degree in Accounting, Finance, Technology, Information Systems, Supply Chain, Business or a related field
  • 5+ years of experience in Bill to Cash or Finance
  • Hands-on experience with ERP systems (SAP, Oracle, Workday, or similar).
  • Experience in ERP transformation or Order to Cash process standardization is a plus.
• Technical & Analytical Skills:
  • Strong understanding of bill to cash management processes
  • Ability to understand, compare and analyse processes and drive continuous process improvements.
  • Familiarity with automation tools and digital solutions.
  • Understanding of Financial Controls
• Collaborative Leadership:
  • Excellent communication and stakeholder management skills.
  • Ability to work across functions and influence key stakeholders.

WHY JOIN US?

• Be a Change Maker: Play a critical role in shaping the future of Bill to Cash processes in a newly independent organization.
• Career Development: Gain hands-on experience in Order to Cash transformation and ERP implementation.
• Global Exposure: Collaborate with diverse teams across international markets.

If you are a passionate leader ready to transform B2C processes and leave a lasting impact, we'd love to have you on our team!