IBA Account Handler - insurer team

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Provide an accounting administration service for specified Business Units within Howden Group Holdings. Achieve targets, develop the business and deliver an excellent comprehensive service. Ensure that responsibilities are completed in accordance with the relevant Company and/or Group policies.

What you'll be doing

1. Develop positive relationships with the Business Units, Suppliers & Markets
2. Respond to the Business Units’ requirements as appropriate
3. Behave with all clients (both internal and external) fairly and ethically
4. Assist with the reconciliation of accounts to markets
5. Assist with the reconciliation of receipts and payments with invoices
6. Assist with reviewing and processing of IBA payment requests
7. Review and forward IBA settlements to cashiers within agreed timeframe
8. Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
9. Assist with processing of relevant entries onto Group company IBA systems
10. Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action as appropriate
11. Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
12. Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed

Who we're looking for

Experience not crucial, training will be given. However, preference will be given to applicants who have some experience.

1. Strong written and face to face communication skills
2. Attention to detail with ability to produce accurate documentation and to file documents appropriately
3. Proficient IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
4. Ability to communicate optimally, both verbally and in writing, with internal and external stakeholders
5. Able to undertake and demonstrate competence in technical training, as the need arises by the industry regulator.
6. It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market

Qualifications:
• GCSE’s (or equivalent) including Maths and English crucial (to Grade C)

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent