HVAC Service Manager

Description

HVAC Service Manager

Beantown Home Services is in search of an experienced HVAC Service Manager to join our team! The HVAC Service Manager is responsible for overseeing the HVAC technicians and the daily operations of the HVAC Service and Maintenance departments. Their duties include recruiting and training HVAC technicians, as well as providing supervision and guidance to the technicians to ensure quality work is being put out in the field.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination in accordance with company policy.

Duties/Responsibilities:

• Provides HVAC technicians with help and support throughout the workday.
• Maintains constant contact with technicians/being available via phone to ensure employees can get in contact when assistance is needed.
• Delivers prompt and professional solutions to any issues that arise while technicians are out in the field.
• Works to help technicians meet goals and expectations to ensure superior customer satisfaction.
• Hires, trains, and manages HVAC technicians to ensure they meet company expectations.
• Suggests and implements improvements and changes to better help the technicians while in the field and help the workday run more seamlessly.
• Maintains strong records of parts and works with CSR team to get all part replacements scheduled.
• Holds weekly team meetings with HVAC technicians.
• Continues technician training and education to keep them up to date on any new equipment changes, policies, and procedures.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Vast knowledge of HVAC equipment and servicing such equipment.
• Strong communication skills.
• Ability to handle stressful situations and work under pressure.
• Excellent leadership and management skills.
• Strong decision-making abilities.
• Detail-oriented and ability to multitask.
• Strong time management skills.
• Ability to work after hours, weekends and/or holidays as needed.

Education and Experience:

• High School diploma or GED
• Vocational, training, or apprenticeship of HVAC program
• 5+ years HVAC Management related experience; or equivalent combination of education and experience.
• Current EPA certification.
• Valid driver's license.

Benefits:

• Medical, Dental and Vision Insurance
• Generous vacation and sick time package
• Bonus Potential