HVAC Office Manager / Customer Service Representative

ZipRecruiter; Manchester; On-site; GBP 40,000 - 60,000

Job description

Brookside Mechanical Inc. is hiring a communicative, organized, and detail-oriented person to support seamless business operations as our full-time HVAC Office Manager - Customer Service Rep. Come join our Manchester, NH team to provide critical administrative support and play a crucial part in our day-to-day.

Depending on experience, you can earn $25.00 - $35.00/hour. Our excellent benefits package includes:

• Bonus structure
• Health, dental, and vision insurance
• Paid holidays
• A 401(k)
• Growth opportunities
• Mentor/apprentice program
• Employee assistance program
• Company parties
• Flexible schedules

We also offer a monthly team lunch, and random employee giveaways! Are you friendly, outgoing, and professional? Do you want to grow your skills and learn more about the essential HVAC trade? Take the leap and apply today!

OUR COMPANY

Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!

ABOUT THIS ROLE

Working hours are from 8:00 am - 4:00 pm, Monday - Friday.

As our Office Manager - Customer Service Representative, you tackle essential administrative matters and support efficient business operations. You speak with customers over the phone, learn about their HVAC needs, and answer any questions. Attentive to detail, you accurately enter information into ServiceTitan and monitor our field technicians' progress. Communication is crucial and a positive, professional attitude is a must. You provide invaluable administrative support and jump in where needed to help keep our workdays smooth.

Job Duties and Responsibilities

• Manage administrative operations including customer service, dispatching, scheduling, and invoicing.
• Use ServiceTitan to schedule and manage service appointments.
• Assist in optimizing workflows and support business growth.
• Handle all inbound customer calls and ensure that the customer experience is excellent.
• Respond to customer inquiries, resolve issues, and ensure a positive experience.
• Allocate resources efficiently and proactively resolve scheduling conflicts.
• Maintain clear communication with customers, field staff, and management.
• Track customer information and appointments.
• Support team collaboration and contribute to improving customer service processes.
• Be punctual, confident in communication, and open to feedback.
• Filing, making copies, printing, and any other pertinent administrative responsibilities as assigned.

WHAT WE'RE LOOKING FOR

• ServiceTitan experience is a must (HVAC knowledge is preferred).
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience in scheduling, dispatching, or office administration.
• Comfortable using scheduling software and basic computer programs.
• Reliable, detail-oriented, and a team player.

Applicants must be able to pass a background check.