HVAC Customer Support

ZipRecruiter; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job description

Staff Up is hiring for skilled HVAC Customer Support in Lancaster, TX 75134!

Are you an experienced HVAC tech looking for a desk job with growth opportunities?

Pay: $23.00 - $25.00 per hour based on experience

Shift: Monday to Friday (Plus overtime when needed)

Hours: 3 shifts available: 8AM-4PM / 9AM-5PM / 10AM-6PM

Full-time, in-office desk job. Blue collar HVAC experience required.

Career growth & compensation bonus plan, earn up to $1500 in bonuses!

Duties

• Answering calls and providing guidance on technical issues related to mini-split air conditioning systems.
• Learning Cooper & Hunter and Olmo HVAC products, error codes, and troubleshooting procedures.
• Troubleshooting units as well as assessing if parts will need to be replaced and ordered over the phone.
• Assisting clients with warranty registration and orders for replacement parts.
• Documenting technical support calls for internal records.
• Assisting with testing and minor repairs of equipment when needed.

Qualifications

• Experience and knowledge with MINI-SPLIT units
• Comfortable using computers and computer systems
• Customer service experience
• 2-5 years of HVAC service experience
• 1-3 years HVAC troubleshooting experience
• Strong verbal and written communication skills (phone, email, in person)
• Bilingual (English/Spanish)
• Must be authorized to work in the U.S.
• Must complete a thorough background check prior to starting work.

Join our team of dedicated professionals who are committed to providing top-notch service in the HVAC industry!