Human Resources Coordinator

Job Description - Human Resources Coordinator (HOT0B36I)

Job Number:

Human Resources Coordinator (HOT0B36I)

Work Locations:

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

This is a 6-month Fixed Term Interim Role.

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

What will I be doing?

• Lead and manage small-scale investigations into employee complaints, grievances, and allegations of misconduct.
• Arrange investigation logistics, including booking meeting rooms and coordinating with relevant parties.
• Complete investigations in a timely and efficient manner, maintaining discretion and professionalism.
• Conduct meetings with complainants, witnesses, and subjects of investigations.
• Ensure all relevant information is captured and documented.
• Maintain detailed and accurate records of all investigation activities, including meeting notes, findings, and final reports.
• Ensure documentation is confidential and properly filed.
• Report case updates to the HR Director regularly.
• Follow up with managers to ensure ER cases are processed in a timely manner.
• Provide administrative support for HR-related projects.
• Assist with the Beekeeper project or any other tasks assigned by the HR Director.

What are we looking for?

• You will be a confident communicator and excellent grooming standards with the ability to lead and develop your team and influence across all areas of the business.
• You will have a hands-on approach and take a proactive role with managers in order to identify and support Learning & Development needs for all levels.
• Strong knowledge of the hotel standards with evidence of successful implementation of high level service and product standards.
• Accountable and resilient.
• Ability to work under pressure.
• You will need to possess excellent organization and time management skills with an eye for detail and the ability to use own initiative.
• Communication skills with the ability to build strong and effective working relationships with the management team.

ELIGIBILITY

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status).

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.