HRIS Analyst-People Services

HRIS Analyst
Hybrid - Solihull Office
Full Time, Fixed Term 12 months
Salary - £33,000- £45,000 dependent on experience

Here at Serco, we’re looking for a HRIS Analyst to join the team. As an HRIS Analyst you will monitor system performance and manage issues to resolution, lead on system maintenance activities and resolve day to day system queries raised by customers and colleagues. This is a key role that ensures the smooth running of the system and effective HR processes.

As part of this you will:

1. Manage system performance issues
2. Identify processes that need improvement, outline appropriate solutions and manage implementation end to end
3. Manage Docusign
4. Hold responsibility for project support to HRIS Change to implement system changes/ new solutions, followed by managing changes into business as usual
5. Manage system maintenance during system upgrades and patches. Collaborate with developers to coordinate the entire system maintenance process and document its overall results
6. Managing middleware performance and changes
7. Create the appropriate user documentation and procedures to support new implementations and changes, also assist in training on the updated functionality
8. Leading on annual maintenance activities i.e. system patching.

What you’ll need to do the role:

1. Experience using SAP HCM (minimum 3 years)
2. A track record of managing multiple downstream systems, interfaces, annual upgrade/ patching activities
3. Exposure to managing middleware (ideally Dell Boomi)
4. Knowledge of implementing change/ new solutions to support the employee life cycle
5. Experience with people data (HR & payroll)
6. HR legislation knowledge
7. Experience using reporting tools such as Ad Hoc query, Spinifex
8. Excellent communication skills
9. Good working knowledge of Excel
10. Ideally you will be working as a HRIS Analyst or similar within an HR Shared Service environment with an understanding of organisation and people data (HR & Payroll)

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

1. 25 days annual leave plus bank holidays.
2. Annual leave purchase scheme.
3. Up to 6% contributory pension scheme
4. Free onsite parking.
5. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
6. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
7. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
8. A safe and supportive culture.
9. A company passionate about diversity and inclusion.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.