HR Technology Analyst

Looking to join a Future Facing firm with a global presence, as an HR Technology Analyst in our Bristol? Then this role is for you!

If you are passionate about leveraging technology to enhance HR functions, with a focus on using Workday HCM and Payroll systems, are proactive, dedicated, and ready to ensure a smooth HR technology experience for my client's employees, I want to hear from you today.

• Employee Support: Act as the first point of contact for all HR technology-related queries using phone, email, and the Workday ticketing system. Provide excellent customer service and resolve basic technical issues.
• Troubleshooting & Issue Resolution: Use Standard Operating Procedures (SOPs) and Workday documentation to proactively identify and troubleshoot issues. Resolve issues directly when possible or escalate to appropriate team members.
• Incident Management: Log, track, and manage support tickets through their entire lifecycle, ensuring timely and accurate updates across multiple teams.
• User Access Management: Assist with password resets and user access issues across our HR technology platforms.
• Documentation and Knowledge Sharing: Create, maintain, and peer review clear and accurate documentation for SOPs and user guides. Manage the internal HR technology team knowledge repository.
• Change Management: Manage a portfolio of changes as part of a continuous improvement agenda within the HR function.
• Customer Communication: Keep employees and colleagues informed about the status of their requests and provide clear instructions for resolution.

• Experience: Previous experience in technical support or HR admin roles within Workday is desirable. Applicants with experience in other cloud HR applications are also encouraged to apply.
• Technical Skills: Familiarity with HR Software as a Service solutions such as Oracle Cloud or Success Factors is beneficial.
• Problem Solving Skills: Ability to diagnose and troubleshoot technical issues with a keen eye for detail.
• Communication Skills: Strong verbal and written communication skills with a customer-oriented mindset. Ability to explain technical concepts to non-technical users clearly.
• Time Management: Ability to manage multiple tasks and prioritize based on urgency.
• Teamwork: Ability to work closely with established teams and contribute positively to the team’s operational goals.

• Flexible, hybrid working policy - 2 days a week in busy and friendly central Bristol office.
• Generous bonus scheme.
• Up to 25 days holiday (rising to 28 days with service), plus a holiday exchange scheme.
• Private medical insurance.
• Enhanced parental leave.

If this sounds like you, I would love to discuss in detail!