HR Services Manager

HR Services Manager

Department: Workforce

Band 6 £37,338 - £44,962 Per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Are you passionate about Human Resources (HR) and have strong knowledge of payroll processes? Do you hold a CIPD Level 5 and are you ready for the next step up in your career? We are looking for a dynamic, experienced and ambitious HR Services Manager to manage our HR Services team and drive forward efficiencies and improvements to payroll processes across the Trust.

The successful candidate will lead a team of seven, overseeing the delivery of HR services comprising of the transactional/administration of Payroll (including staff benefits), temporary staffing and the management of a HR Helpdesk covering general queries from employees and managers alike. In collaboration with the Head of HR Services, the successful candidate will support the delivery of our outsourced payroll contract, working closely with our payroll provider and senior HR colleagues to create robust payroll processes, delivering against KPIs and ensuring a first class service for employees at MKUH.

If you are an experienced payroll manager, looking for your next challenge, who thrives on implementing continuous improvements and leading a team, then this role is for you.

Interviews: 19th December 2024

Main duties of the job

The successful candidate will need to have excellent IT skills as you will be working on daily basis with the Electronic Staff Record (ESR) system ensuring the accurate and timely inputting of employee data. Strong presentation and communication skills are also essential as the role requires the regular delivery of training to managers at all levels of the organisation.

You will be working cross-site at Witan Gate House and Milton Keynes University Hospital (we are open to flexible working).

Working closely with the Head of HR Services, Systems & Compliance, the post holder will be responsible for the line management and leadership of the HR Services Team, overseeing the delivery of HR Services and associated Helpdesk services across the Trust. The HR Services team is made up of Payroll (including staff benefits), Temporary Staffing and HR helpdesk/general queries.

The post holder will have in depth specialist knowledge of NHS Payroll services and Temporary Staffing and will monitor processes to ensure best practice is followed and that efficiencies and add value opportunities are explored and implemented.

Whilst the post is responsible to the Head of HR Services, Systems & Compliance, they will work autonomously within the requirements of the role, using their initiative and seeing tasks through to completion, in accordance with Trust policies and procedures.

About us

'80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work.' (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

We care We communicate We collaborate We contribute

Job description

Job responsibilities

Problem solving skills are required on a day to day basis as the post holder may have to make decisions where the facts are not straightforward and there is conflicting information most likely to occur when assisting helpdesk callers and the HR Services Supervisor and or other team members with complex pay related queries.

The post holder will drive innovation and be an advocate for change management, supporting on specific projects and managing the implementation of developments in HR Services.

Management of HR Services Team

The post holder will be responsible for the day to day management of the HR Services Team including:

• Defining, allocating, prioritising and monitoring the work and workload of the team, ensuring the team deliver a consistent, high quality service to employees of the Trust.
• Reviewing the workload of the HR Services team on a daily basis, including pay affecting changes to be processed and the number of queries incoming via the Helpdesk and allocate/re-allocate tasks and duties in accordance with organisational need and payroll timeframes.

Payroll

The post holder, in collaboration with the Head of HR Services, Systems and Compliance oversees the Trust support for the delivery of the outsourced payroll contract including:

• Delivering agreed Trust payroll processes for both weekly and monthly payrolls.
• Investigating complex enquiries from employees regarding their pay, providing assistance and advice.

HR Services Helpdesk

Responsible for the maintenance and management of the HR Services Helpdesk, ensuring queries are answered and addressed in a timely and efficient manner, proving first class customer service to those utilising the Helpdesk.

Hold the HR Services Team to account for performance against customer service KPIs for the timely resolution of queries raised to the Helpdesk.

Temporary Staffing

Oversee the provision of support for the management of temporary staff including:

• Working closely with the Temporary Staffing Lead to ensure the provision of an efficient service, enabling placement of sufficient numbers of appropriately trained bank and agency staff to meet the temporary additional staffing needs of the Trust.
• Assisting MKUH bank staff to book shifts and resolve timesheet/payroll queries.

Training

Provide training and guidance to all MKUH staff (Executive Directors through to staff on the ground) on the use of HR Systems, including ESR.

Create, plan and deliver live and pre-recorded training presentations to small groups of staff across the organisation (1-20) and as required within the HR team.

HR Systems

Lead on the maintenance and usage of HR Systems including:

• Interrogating HR Systems (ESR) to access data as required.
• Reviewing HR Systems (ESR) data to ensure it is accurate and robust, identifying data anomalies and instigating corrective action as necessary.

Other Duties

Supporting any HR Services projects as and when required either directly or by allocating appropriate resources from within the HR Services Team.

Support the resolution of complex employee queries & complaints that are escalated through the HR Services Team, meeting and communicating with employees and managers as required to support resolution.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person Specification

Qualifications and knowledge

Essential

• Qualified to degree level or equivalent experience.
• CIPD level 5 qualification/ Postgraduate diploma or equivalent experience.
• ESR, Oracle or e-Rostering training or equivalent certified or on job training.

Desirable

• PRINCE2 or similar project management qualification.

Experience

Essential

• Experience of Managing a team.
• Experience of Managing a helpdesk function.
• Experience of managing a team in a service environment delivering to KPIs.
• Experience of following and updating standard operating processes.
• Significant experience of working with HR & Payroll systems.
• Experience of delivering presentations to small groups (1-20).
• Experience of NHS payroll processes.
• Experience of drafting user guides/training materials.
• Significant experience of delivering ESR (or similar system) training.

Desirable

• Experience and understanding of change management, information management and technology issues within the healthcare environment.
• Experience of Temporary staffing processes.
• Experience of process mapping/business analysis.
• Experience of project administration.

Skills

Essential

• Advanced knowledge of Electronic Staff Records.
• Excellent computer skills, (especially Microsoft Office Suite - Word, Excel, Access, Publisher, Project, Visio) with the ability to master new applications.
• Excellent attention to detail.
• Good organisational skills, and the ability to identify priorities.
• Good problem solving skills.
• Ability to handle issues and resolve problems - strong customer service skills.
• Must be able to produce reports in a clear and concise manner.
• Excellent presentation skills. Ability to communicate complex IT issues with all levels of the organisation from the Executive Board through to the staff on the ground.

Desirable

• Knowledge of techniques for planning, monitoring and controlling projects.

Personal and people development

Essential

• Ability to work to and meet deadlines.
• Proven ability to manage a team.
• Able to work effectively on own initiative and as part of a team.
• Willingness to learn.
• Self-motivated & enthusiastic person.

Communication

Essential

• Excellent written communication skills.
• Excellent verbal communication skills.

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

HR Services (Dept)
Milton Keynes
MK6 5LD

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