HR Services Assistant Manager (Maternity Cover)

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

Our greatest asset is our people, so our HR team focus on ensuring we are all reaching our potential. They use their specialist expertise to help us attract great talent, enable our employees to succeed and inspire a unified culture of development across our firm. By playing a role in the recruitment and management of our people, they help change lives and influence the future of BDO. Join a driven and passionate team where you can be yourself, while also helping your colleagues to achieve their ambitions.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

In this role you’ll:

• Provide operational guidance and direction to the HR Services team.
• Establish and maintain influential relationships with key stakeholders – including the wider HR team, Shared Service Centre and key contacts within the business.
• Identify areas to proactively coach other HR teams and other stakeholders in HR Services processes and matters.
• Support the HR Services Manager with streamlining and automating processes within Workday.
• Lead on and provide support for projects within the HR Services team.
• Manage complex queries and escalations from the wider HR team and business.
• Manage a team of HR Coordinators providing guidance, motivation and development opportunities; hold regular performance conversations and bi-annual performance reviews.
• Engage in the recruitment of new team members.
• Create an environment where team members are encouraged to share new ideas, learn from mistakes and are supportive of each other’s strengths and development needs.
• Resolve issues from HR Coordinators to deliver pragmatic outcomes, escalating as appropriate.
• Manage and support quality, effectiveness and continuous improvement of the HR Services offering.
• Manage and monitor Service Level Agreements regarding HR transactional services.

You’ll be someone with:

• A degree and/or CIPD qualified or working towards completion of CIPD qualification (desirable).
• Proven experience of people management and service delivery within a fast-paced and pressured HR Shared Service structure, preferably within a professional services firm.
• Knowledge of legal matters as they relate to HR and HR Shared Service function.
• Proven experience of HR systems; preferably Workday and/or Service Now.
• Experience using systems with the ability to make commercially based recommendations on the basis of MI.
• Proven experience of developing and maintaining strong relationships.
• Strong interpersonal skills - ability to work well with others and effective at building and sustaining strong relationships with stakeholders at all levels.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.