HR Service Specialist

Hitachi Vantara Corporation; Birmingham; On-site; GBP 60,000 - 80,000

Job description

Description

Hitachi Energy is seeking a detail-oriented and proactive HR Service Specialist to join our team. As a HR Service Specialist, you will play a crucial role in supporting the business in HR activities and assisting in general administrative tasks. Your excellent communication and organizational skills will be essential in ensuring the smooth operation of various projects as Hitachi Energy continues to grow.

This opportunity is fast moving and will be dealing with administration processes for an assigned group of employees. Provide appropriate support for internal customers and deliver accurate and timely processing of information for all stakeholders in accordance with defined Service Level Agreements.

Responsibilities:

1. Executes and delivers assigned services in compliance with all standard operating procedures/policies or other procedures in place, in accordance to the defined Service Level Agreements.
2. Execute and deliver assigned services to the HR community, managers and employees in compliance with all standard operating policies and other procedures in place, and according to defined Service Level Agreements.
3. Show a customer service mind-set and a proactive way of working to serve customers with a “can do” attitude.
4. Recommend enhancements and simplification of existing processes and procedures based on feedback and experience with customers.
5. Communicates information within the HR Operations team and to customers/stakeholders regarding progress of assigned processes.
6. Records and manages incoming employee enquiries in an appropriate IT system (ticket tool).
7. Performs data entry into appropriate systems as necessary for assigned HR/Payroll Services.
8. Maintains a high level of data quality and accuracy in the systems, in accordance with Internal Controls framework. Provides on demand reports related to the process, where required.
9. Prepares information and documentation for internal and/or external third parties.
10. Recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers.

Background:

1. Previous experience in a HR/Payroll environment working with outsourced payroll and time management system.
2. Communicates effectively in all situations ability to build relationships and network.
3. High attention to detail and strong organizational skills.
4. Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook, SAP, WorkDay & ServiceNow).
5. Ability to work collaboratively in a team environment.
6. Previous experience in project coordination or administration is preferred.