HR & People Performance Manager

Hope Homecare; Cheshunt; On-site; GBP 30,000 - 50,000; Full time

Job description

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To lead the delivery of high-quality HR operations across Hope Homecare, ensuring a proactive approach to staff performance, wellbeing, retention, and development. This role oversees all HR processes from appraisals and bonuses to wellbeing initiatives, with support from a part-time HR Assistant and the Citation HR platform for legal compliance and policy support.

Key Responsibilities

1. Lead and document all staff appraisals and supervisions, including follow-up actions
2. Track development goals and ensure promised training or qualifications are actioned
3. Own and maintain the bonus tracker; issue monthly letters and coordinate with payroll
4. Oversee Divya (HR Admin), checking accuracy of files and onboarding documentation
5. Process DBS checks and monitor renewals for all relevant staff
6. Lead Employee of the Month programme, staff celebration calendar, and morale initiatives
7. Organise and send birthday cards, new baby gifts, bereavement gifts, and sick leave support
8. Plan and coordinate the Christmas party, Christmas cards, and staff gift organisation
9. Manage internal HR communications - emails, WhatsApp updates, posted staff messages
10. Conduct exit interviews, analyse trends, and produce monthly turnover reports
11. Ensure annual salary uplift planning, letters, and payroll integration with Rudra
12. Handle grievances, disciplinaries, maternity/paternity/bereavement leave requests
13. Liaise with Citation HR for employment law and disciplinary procedures
14. Promote and monitor usage of staff wellbeing services like BupaAssist
15. Regularly audit staff files and HR records for CQC/Home Office/PAMMS readiness

Key Relationships

1. Divya (HR Assistant) - oversight and task delegation
2. Rudra (Accounts & Payroll) - coordination for pay-related actions
3. Marzana (Compliance Manager) - alignment of HR files with audit standards
4. Fabiola (In-house Trainer) - training requests and follow-ups
5. Saeran (Recruitment Officer) - recruitment process input
6. Aggie (Deputy Manager) - field team performance escalation

Requirements

1. Minimum 3 years' HR experience (health and social care preferred)
2. Strong understanding of UK HR law and employee lifecycle
3. Excellent written communication and organisational skills
4. Experience handling staff issues including disciplinaries and grievances
5. Comfortable working independently with remote tools and systems
6. Ability to analyse staff trends and propose actionable improvements
7. Familiarity with Sage 50, Access People Planner, and HR portals is a plus

Benefits

Hope Homecare is committed to staff development and retention. This role is critical to delivering a compliant, compassionate, and engaging experience for all our employees.