HR Operations Specialist

HR Operations Specialist, Newcastle upon Tyne

Client:

NHS Business Services Authority

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

94371be4dce2

Job Views:

3

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

NHS AfC: Band 8a Contract Permanent Hours

• Full time
• Part time
• Flexible working
• Home or remote working
• Compressed hours

37.5 hours per week Job ref 914-BSA7152599 Site Stella House Town Newcastle upon Tyne Salary £53,755 - £60,504 per annum Salary period Yearly Closing 01/05/2025 23:59

Job overview

As the HR Operations Specialist, you will provide senior operational specialist support to drive the delivery of key HR workstreams that span the HR operations function which includes HR Advisory and HR workforce systems to support the achievement of the NHSBSA’s business priorities and strategic goals.

Being a specialist in the field of HR Operations, you will work collaboratively with colleagues across the HR and wider People team and with stakeholders across the business, continually supporting team development and challenging the status quo to ensure a consistent, high performing HR provision across the NHSBSA.

What do we offer?

• Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.
• 27 days leave (increasing with length of service) plus 8 bank holidays.
• Opportunities for development
• Active wellbeing and inclusion networks
• Excellent pension
• Various salary sacrifice schemes
• Employee Assistance programme, offering free 24/7 support for you and your loved ones
• Access to a wide range of benefits and high street and online discounts

Main duties of the job

As an experienced strategic HR generalist who is commercially minded with a focus on the future you will be able to pro-actively manage, own and prioritise multiple complex projects and delivery plans in a landscape of continual change. Working closely with the HR Advisory team you will deliver efficient and effective work which adds value to our HR Operational service and supports excellent service delivery to our colleagues and leaders.

As the HR Operations Specialist you will also be responsible for driving forward HR workforce optimisation across the NHSBSA and supporting in the delivery of key people metrics.

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Detailed job description and main responsibilities

In this role, you are accountable for:

1. Research, plan and implement a broad range of People initiatives, processes and policies that impact the whole of the organisation at the NSHBSA across the colleague lifecycle.
2. Leading and driving change initiatives within the HR Operations team, ensuring that we deliver a proactive and efficient HR Operational Service.
3. Working in collaboration with the wider business and People team colleagues, lead the HR Operational elements of our future workplace vision and ways of working.
4. Working with the HR Operations Lead, lead the optimisation of our current HR system (Electronic Staff Record) across the NHSBSA.
5. Driving colleague engagement within Directorates and the organisation as a whole.
6. Ensuring leaders, managers and colleagues are fully supported through the colleague lifecycle.
7. Supporting and embedding strategic workforce planning.
8. Monitoring headcount and turnover.
9. Leading on complex, contentious and sensitive employee relations matters.
10. Effectively using complex people data within the HR Operations space.
11. Designing and delivering training/updates/briefing sessions.
12. Working collaboratively with business stakeholders to build the people management capability.
13. Being an active member of the wider HR and people team.
14. Building active internal and external networks.

Person specification

Qualifications

Essential criteria

• Educated to Degree level (or equivalent experience/qualification)

Desirable criteria

• Masters Degree in HRM
• MCIPD Membership

Personal Qualities, Knowledge and Skills

Essential criteria

• Highly developed specialist knowledge of HR policies and procedures and associated Employment Law.
• Ability to build effective and trusting business partnering relationships.
• Excellent emotional intelligence and interpersonal skills.
• Competent IT skills.
• Ability to develop new business and HR solutions.
• Strong communication skills.
• Able to use initiative, multi-task and prioritise diverse workload.
• Ability to be responsible and accountable for decision making.
• Evidence of on-going Continuing Professional Development.

Desirable criteria

• HR information systems
• Knowledge of Agenda for Change and the NHS Plan
• Knowledge of NHS Job Evaluation Process

Experience

Essential criteria

• Demonstrable senior HR experience in significant complex roles.
• Significant experience of advising on HR policy and Employment Law.
• Significant experience of organisational change.
• Significant experience of working within project roles.

Desirable criteria

• Experience of working with NHS or public sector terms and conditions of service.
• Experience of working with Trade Unions.

The NHSBSA is passionate about creating a diverse and inclusive organisation. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group.

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