HR Officer

Celestra is a dynamic and successful company delivering IT services across the UK to some of the most prestigious brands in the hospitality and retail sectors. We pride ourselves on building longterm, trusted partnerships, becoming an extension of our clients’ teams. Our dedicated staff is at the core of our success, delivering exceptional customer service and speed of delivery that is second to none.

The Role

As an HR Officer, you’ll play a vital role in supporting both the HR and Recruitment functions within the business. The role offers an excellent opportunity to develop strong relationships across the company, ensuring that the HR department aligns with and supports our ongoing business growth strategy.

You’ll be providing hands-on HR support and advice to management, helping to retain, reward, and develop our people at Celestra. You’ll assist in managing employee relations, ensuring timely and effective resolution of any issues, with minimal disruption to the business. You will also work closely with the HR Manager on performance reviews, succession planning, and employee development to facilitate organisational growth.

Key Responsibilities

• Support the HR Manager with all employee relations, ensuring a consistent company-wide approach, and escalate queries appropriately.
• Manage HR documentation, including offer letters, contracts, and any changes throughout the employee lifecycle.
• Work with Line Managers to address day-to-day HR queries such as sickness, absence, maternity/paternity leave, and disciplinary matters.
• Maintain the HR system (Bob) accurately, ensuring full compliance with UK employment legislation.
• Assist in the execution of learning and development plans, working with department heads to identify training needs across the business.
• Coordinate training sessions for both new starters and current team members.
• Develop and maintain learning and development materials for key business areas.
• Work with the HR Manager to deliver apprenticeship training programmes.
• Collaborate with the Recruitment Specialist to ensure smooth onboarding for new employees.
• Handle general admin tasks, including filing, referencing, reporting, purchase orders, and ordering PPE/uniforms.
• Conduct background checks on all new starters using Experian.
• Ensure all employee data is entered and maintained accurately in the HR database, including sending relevant letters and paperwork.
• Support payroll by maintaining accurate data and liaising with the Accounts team for timely payroll processing.
• Maintain confidentiality in all aspects of work.
• Work closely with the HR Manager on ad-hoc projects, contributing to the development of HR strategy.
• Assist in reviewing and improving HR processes and practices as necessary.
• Undertake any other reasonable duties as required.

The Ideal Candidate

• At least 2 years experience in an HR Officer, Advisor, or Assistant role, with experience in employee relations.
• HR degree / CIPD qualification is desirable but not essential.
• A strong customer-focused approach with a commitment to providing excellent service.
• Ability to build effective relationships at all levels within the organisation.
• Excellent written and verbal communication skills.
• Exceptional organisational skills with the ability to manage a high volume of tasks efficiently.
• Keen attention to detail.
• Ability to work independently as well as part of a collaborative team.

What We Offer:

• 23 Days Holiday + Bank Holidays
• Pension Scheme & Private Medical Cover
• Company Bonus Scheme
• Monthly ‘Team Hug’ & Star of the Month Awards
• Access to a Benefits Portal with discounts on retail, dining, cinema, travel, and much more! Cycle-to-Work Scheme
• Modern Office with Pool Table, Table Tennis, and an On-Site Pub Garden for Summer BBQs
• Charity Events & Team Socials
• Fresh Fruit Delivered Twice a Week
• Complimentary Cereals, Toast, and Snacks on Site
• Coffee Van Every Morning with a Selection of Hot & Cold Drinks