HR Manager / Human Resources Manager

HR / Human Resources Manager with experience in an HR shared services role, excellent knowledge of UK employment law and Human Resources best practices, and great management / leadership skills is required to join a People Services team at a well-established housing association.

SALARY: £64,957 - £68,376 pro rata + Generous Benefits (see below)

LOCATION: Hybrid working partly from the office in Ealing (W5), and the remaining time from home

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 35 hours per week, Monday to Friday

Job Overview

We have a fantastic new job opportunity for an HR / Human Resources Manager with experience in an HR shared services role, excellent knowledge of UK employment law and Human Resources best practices, and excellent management / leadership skills.

As the HR / Human Resources Manager you will be responsible for overseeing the efficient delivery of people support services across the entire employee lifecycle, ensuring a high-quality, customer-centric approach.

Leading a team focused on People Services administration, employee services, and HR systems support, the HR / Human Resources Manager will play a key role in enhancing the employee experience. They will work collaboratively with HR business partners, payroll and leadership to ensure seamless service delivery and process efficiency.

DUTIES

Leadership & Team Management

• Lead, manage, and develop the People Support team, ensuring effective support is provided to employees and managers.
• Set clear performance goals, monitor progress, and offer coaching and development opportunities to promote high levels of employee engagement and service delivery.
• Manage team workloads to ensure the timely delivery of people services while maintaining consistent service standards.

Process Management

• Oversee the end-to-end delivery of people administrative services, including onboarding, payroll and employee lifecycle events (such as promotions, transfers, leave), and exits.
• Ensure accurate employee records, processes, and data are maintained by the people support team in compliance with data protection regulations and best practices.
• Oversee the invoicing process related to People Services, ensuring accurate and timely invoicing services.

Continuous Improvement & Efficiency

• Lead initiatives aimed at improving processes, increasing operational efficiency, and enhancing the employee experience.
• Identify opportunities to streamline HR systems, processes, and workflows to reduce administrative burden and improve service delivery.
• Implement new solutions (e.g., HRIS systems) to automate tasks, track performance, and provide valuable insights for decision-making.

Employee Services

• Ensure a high-quality, responsive service for employees, addressing queries on policies, benefits, leave, payroll, and other HR-related matters.
• Ensure clear and consistent communication regarding HR policies, updates, and procedures to all staff.
• Foster a culture of continuous learning and development within the people support team to maintain up-to-date knowledge and skills.

Compliance & Reporting

• Ensure people support practices comply with UK employment law, housing sector regulations, and housing association policies.
• Prepare regular reports for leadership and key stakeholders on service delivery metrics, employee trends, and areas for improvement.
• Contribute to HR audits and ensure adherence to internal controls and quality standards.

Candidate Requirements

• Educated to GCSE level or equivalent in English (Grades A*-C).
• A strong understanding of UK employment law and HR best practices.
• Demonstrated experience in an HR shared services role, managing HR processes for large teams, ideally within housing, public sector, or similar industries.
• Experience in managing or leading an HR team, with a solid understanding of HR operations, policies, and best practices.
• In-depth knowledge of HR systems and tools. Proven experience of various HR system and ability to quickly adapt to new technology including strong knowledge of Microsoft packages.
• Experience with Zellis HRIS system (Desirable).
• Excellent communication skills, with the ability to explain complex HR policies in an accessible and engaging way.
• CIPD (Chartered Institute of Personnel and Development) Level 5 or equivalent qualification in HR management (Desirable).

Benefits

• 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.
• Cycle to Work Scheme.
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13060

Full-Time, Contract, People Services Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London.