HR Manager

RBH

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! At RBH, we don’t just offer jobs—we offer opportunities to grow, succeed, and be part of a team that’s redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do.

The Hotels

We are thrilled to soon be operating two of Edinburgh’s most iconic properties. The first is a luxurious hotel offering beautifully designed rooms in the heart of Edinburgh’s vibrant New Town. The second is a distinctive collection of premium hotel apartments blending heritage charm with contemporary style in the historic Old Town. Together, these properties promise unparalleled guest experiences in Scotland’s capital. In the coming months, these hotels will be rebranded under a leading international hotel brand, offering exciting growth opportunities for all of our team members.

HR Manager

Reporting to the General Manager, as the HR Manager, you’ll take the lead in delivering a people-first approach across both luxury properties. Your role will be central to building a supportive, inclusive, and high-performing workplace culture, ensuring our team is inspired, engaged, and equipped to deliver exceptional guest experiences worthy of the luxury standard we uphold. You’ll also oversee key operational responsibilities, including payroll, recruitment, and employee engagement, ensuring precision and efficiency in meeting the needs of the team.

What You’ll Be Doing

Elevating Luxury Service Standards:

1. Develop and implement training programs designed to embed luxury service values across all departments, ensuring team members have the knowledge, confidence, and skills to deliver memorable, world-class experiences.
2. Partner with department managers to create tailored learning opportunities focused on attention to detail, anticipating guest needs, and providing personalised service at every touchpoint.
3. Create a culture of continuous improvement that empowers employees to refine their craft and exceed guest expectations.

Leading People Strategy

1. Align HR initiatives with RBH’s values and the unique needs of these iconic properties, creating a culture of excellence and innovation.

Supporting Managers

1. Partner with department heads to guide first-class recruitment, onboarding, and professional development, ensuring team members embody the sophistication and excellence that guests expect.

Payroll Management

1. Oversee the payroll process, ensuring accurate and timely payments, compliance with legislation, and swift resolution of any payroll-related queries.

Performance Management

1. Design and oversee performance appraisal processes that prioritise 5* guest service and operational excellence, providing tools and guidance to managers to set clear goals, recognise achievements, and address underperformance effectively.

Enhancing Wellbeing

1. Implement wellbeing programs that align with RBH’s values, ensuring a balanced and fulfilling workplace environment for our team.

Promoting Diversity

1. Lead diversity and inclusion efforts, building an environment where all employees feel valued and included, contributing to the rich guest experiences that only a diverse team can create.

Driving Development

1. Introduce leadership development initiatives that empower future managers to lead with confidence, innovation, and an uncompromising commitment to luxury service excellence.

Ensuring Compliance

1. Ensure all HR policies and practices comply with employment law and RBH standards, supporting the team in delivering their best work.

Building Engagement

1. Act as a trusted advisor to employees, maintaining high levels of morale, motivation, and team satisfaction in a luxury-driven environment.

About You

1. Proven experience in HR management, ideally within hospitality or a fast-paced, customer-focused environment.
2. Strong knowledge of employment law and HR best practices.
3. Ideally CIPD qualified or working towards.
4. Experience managing payroll processes with a strong understanding of payroll systems and compliance requirements.
5. Excellent interpersonal and communication skills, with the ability to build trust and strong relationships.
6. A proactive, solutions-focused mindset and the ability to adapt to a dynamic environment.
7. Passionate about creating an inclusive and engaging workplace.
8. A strategic thinker who can also roll up their sleeves to deliver on day-to-day tasks.
9. Demonstrated ability to lead and influence at all levels, partnering with managers to deliver impactful HR initiatives that drive business success.
10. Proven track record in implementing wellbeing, diversity, and engagement programs that positively impact workplace culture and employee satisfaction.

Additionally, you will have the full support of the RBH central HR team to collaborate and succeed.

Why This Role Matters

As the HR Manager, you’ll play a critical role in shaping the culture and success of two of Edinburgh’s most iconic properties. Your efforts will directly impact employee satisfaction, guest experiences, and the overall performance of the team, ensuring both properties continue to stand out as exceptional places to work and stay.

Why You’ll Love This Role

It’s an opportunity to make a meaningful impact on the people who make hospitality happen. You’ll be part of a team that values individuality, innovation, and collaboration, with the freedom to create initiatives that truly make a difference—all backed by RBH’s supportive and people-first culture.

The Recruitment Process

At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.

Perks You’ll Love

1. Discounted hotel stays for you and your loved ones.
2. An extra day off to celebrate your birthday in style.
3. 30% off food and drink at RBH hotels.
4. Refer a Friend scheme—earn up to £250 per referral.
5. Wagestream—flexible access to your pay, when you need it.
6. Life Insurance, Employee Assistance Programme, and year-round social and wellness events.
7. Free meals on duty, saving you over £1000 per year.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.