HR Effectiveness Lead

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
The HR Effectiveness Lead will serve as a key member of the Senior Leadership Team (SLT) within the People Team, working closely with the CPTO and the SLT to manage and support the strategic operations of the department. This role involves leading cross-functional initiatives, managing a portfolio of projects including overseeing our HRIS platforms, and supporting the CPTO in executing People Team goals and initiatives for the broader business.

As a HR Effectiveness Lead you will

HR Process Improvement

• Evaluate People process to improve operational effectiveness and efficiency.
• Bring together senior-level stakeholders to drive decisions, resolve conflicts, and influence outcomes.
• Own key cross departmental processes.

Systems

• Manage the day-to-day operation of SuccessFactors, serving as the conduit for change to be identified and triaged prior to feeding into the system delivery team.
• Provide training and support to end-users and stakeholders on HRIS functionality.
• Supervise and mentor a team of reporting HRIS professionals, conduct performance reviews and provide feedback and development opportunities.
• Drive operational efficiency by continually improving HRIS processes and platforms.

Projects and Programmes

• Design and implement the People function’s operational cadence and project governance Steering Committees.
• Lead cross-functional initiatives to advance the strategic direction of the people team, including managing projects, and ensuring successful delivery of key initiatives.
• Manage a portfolio of projects, ad-hoc analyses, and activities that align with department objectives and emerging issues.

Insight and Analytics

• Support the People function in becoming evidence-led by designing and implementing reporting metrics and dashboards that benefit the team.
• Develop and deploy operational dashboards that monitor business health and key KPIs linked to people team objectives.
• Support organizational excellence through independent analysis of operational effectiveness and developing new solutions.

About you

• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or related field.
• Knowledge of HR processes and best practices, with a focus on process optimisation and automation within an HRIS platform (Success Factors preferred).
• Strong project management skills, with experience leading cross-functional teams and delivering projects on time and within budget.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders, external vendors, and IT teams.
• Analytical mindset with the ability to assess complex problems, identify root causes, and develop practical solutions.
• Experience in change management, including assessing impacts, developing communication plans, and driving adoption.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and experience implementing security controls within HR systems.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide; we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values-driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog-friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!