HR & Culture Manager

Whittlebury Park; England; On-site; GBP 40,000 - 45,000

Job description

Who We Are

A great opportunity exists to work for a family-owned, independent business where our people are the foundations of our success. We are proud that many members of the team who joined us when we first opened our doors to the public are still with us today.

As a business we believe that we can always improve and grow our offering to guests. We understand that to achieve this we need a great team who share our beliefs and passion. The success of the business requires our team to be motivated to make a difference and deliver a warm and welcoming environment to our guests. This expectation of growth and environment starts with us offering our team exactly this; we will always encourage and support you to improve and grow, we have a commitment to make our workplace an environment where each one of us is a valued member of the team.

If you’ve got what it takes to be a vital part of a busy, professional and high-performing team, we would love to hear from you.

The Role

Whittlebury Park are excited to be recruiting for a HR & Culture Manager. Whittlebury Park is a fast-moving business, processing change consistently so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

This is a role calling out for someone who is up to the challenge of working with a great HR team with a blank canvas to bring fresh ideas to create a culture that attracts great talent, nurtures existing talent and promotes a healthy work environment. You will need to understand business strategy/objectives and then deliver the principles in a people capacity.

This will be a challenging, yet highly rewarding role within a fast-paced environment. The initial challenge is to embed in our new colleague values of delivering service above expectations, driving business growth and supporting and engaging each other.

As part of this role you will have the ability to determine the future people and culture strategy of the business, owning projects playing a key part in the design, implementation, and ongoing development of the department.

You will need to be confident at working by yourself and taking initiative where necessary to utilise your own experiences to create a set of people processes and policies that move the business forward to becoming the place everyone wishes to work.

We have a dynamic but supportive culture, and you must be a confident and concise communicator as you will be required to roll out initiatives across the business to director level. You will have a small team of direct reports and must be able to offer them support to allow them to grow.

Priorities for the Next Twelve Months:

• Work with the leadership team on organisation design & talent acquisition for growth, as well as introduce scalable talent management practices that will ensure we have the right skills for the future.
• Enhance our existing employee engagement program that will boost our culture and retain, develop and excite our team.
• Work with local schools and universities to develop a Student Placement Programme to provide ongoing talent pipelines of future talent including apprenticeship utilisation to nurture future talent.
• Engage leaders in recruiting and develop the best talent in the market that fit the culture, skills and behaviours of the business in the immediate, mid and long-term.
• Continually develop, review and implement relevant and policies and procedures in line with new government legislation.
• Assess the business with appropriate partners to ensure that the right people are in the right roles, with the right skills with a focus on performance.
• Creation and implementation of competencies and behaviours linked to career pathways. Assess what 'good' looks like for the immediate, mid and long-term.
• Coaching managers to improve their people management capabilities and sharing best practice.

Additional Responsibilities:

• Develop a first-class HR function within the business building a strong people network across external hospitality businesses.
• Lead and oversee the HR function which is accountable for employee engagement, employee relations, talent acquisition, and learning and development that operates efficiently and aligns with our culture, ambition and values.
• Work with Managers to determine understand current skill shortages and provide appropriate learning interventions to support leaders in providing service above expectations.
• Maintain effective recruitment strategy and continue to evolve where improvements exist.
• Identify and evaluate innovative and future talent acquisition.
• Manage student placements and apprenticeships.
• Lead a culture of inclusivity and diversity in line with our values, cultures and recruitment principles.
• Ensure that in all instances, employment legislation is respected, and best practice is adopted.
• Oversee complex employee relations issues such as grievance and disciplinary cases and manage difficult cases with professionalism.
• Assist in employment law matters and make commercial recommendations to the business based on risk, legal advice and best practice in conjunction with our General Counsel.
• Lead and instil a collaborative working environment across the whole business.
• Update and review HR policies, procedures and guidelines, and inform the management team of new legislation that impacts the business.
• Translate key data into an effective, focused HR strategy and practice which is implemented.
• Champion a high-performance culture and continuously review colleague productivity and employee development, making recommendations for improvements.
• Analyse data and provide recommendations for improvements of key performance metrics including; employee engagement, colleague turnover and HR budgets.
• Look for opportunities to simplify processes and procedures across the business including building effective organisational design operating models for the future.

What We Are Looking For:

• BSc/BA in Human Resources, Law, Business or Chartered CIPD and relevant field experience is essential.
• Proven experience in a generalist HR role.
• Sound understanding of employment law and understanding of associated risks to the business.
• Experience in controlling budgets.
• Experience of organisation design and strong employee relations skills.
• Excellent organisational and leadership skills.
• Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success.

What We Offer:

• Competitive benefits packages for all employees.
• Training across the Estate so you have the knowledge required to excel in your role.
• Coaching and development for your career.
• 33 days holiday including bank holidays, increasing after 3 years service.
• Private healthcare.
• Staff discounts and promotions across the Estate.
• Free Golf & Leisure club membership.
• Cashback on essential health care.
• Enhanced Pension Contributions.
• 4x salary death in service policy.
• Staff canteen with free staff meal when on duty.
• Up to 50% discount on food & beverage, Spa products and hotel stays.
• Access to Westfield Rewards with discounts across multiple external brands.

This is a 40 hour a week office based position.

Pay: £40,000 to £45,000 per year dependent on experience.

Benefits:

• Canteen.
• Company events.
• Company pension.
• Private Healthcare.
• Discounted or free food.
• Employee discount.
• Leisure club membership.
• Free fitness classes.
• Free parking.
• Gym membership.
• On-site gym.
• On-site parking.
• Referral programme.

Schedule:

• Generally, Monday to Friday (Flexible hours dependent on business requirements).

Work Location: In person.

Job Types: Full-time, Permanent.

Pay: £40,000.00-£45,000.00 per year.

Application Deadline: 06/04/2025.

Expected Start Date: 01/05/2025.