HR Contact Team Manager

Ashley Kate is partnering with a long-standing client of ours, with a national reach and is made up of many sites across the UK. Due to the implementation of a new HR System, they are now looking for an experienced HR Contact Team Manager to join the business and lead a team of Employee Services Administrators.

This role will be suitable for an HR professional with prior extensive experience leading a large team and has worked in a busy HR Operations environment, delivering success for the team and wider group.

Responsibilities:

• Manage and motivate a large team, providing support from both internal and external perspectives for all customers via any communication channel.
• Implement the strategy to continually develop the HR Contact Team and be the main contact for all HR duties when providing advice to employees.
• Conduct team meetings regularly, as well as 121s to ensure effective communication and engagement across all members of the team.
• Develop appropriate content for HR business communications.
• Plan and manage work allocations to ensure day-to-day duties, peak times, and any events are supported for the team equally.
• Deal with escalated queries, oversee case management, and provide coaching in relation to policies and procedures.
• Ensure HRIS data is updated.
• Lead the team through the development of the HR strategy and continue to deliver a high standard of work.

About You:

• Strong people management skills and previous experience leading a large team of HR professionals.
• Prior experience working within a fast-paced environment.
• Proven knowledge and understanding of HRIS - Dayforce.
• Up to date and confident with UK Employment Law and GDPR regulations.

This is a great opportunity for someone to take ownership of a growing team and help deliver success as part of a pivotal point in the business.

For further information, please get in touch on 0203 800 1500 today for a conversation!