HR Advisor

The HR Advisor will play a critical role in the People Advice Service team that is responsible for providing a front-line People policy and process advice service to all Thames Water employees and managers. This role requires someone confident, customer focused and has strong knowledge of People processes, policies, and systems.

What you’ll be doing as a HR Advisor

• Providing a professional front-line advisory service that supports employees and managers with People policy, process and system queries, aiming to resolve as many at the first point of contact as possible
• Customer focused advice provided on inbound calls and via email
• Coaching line managers and employees to find the information they need in the People Portal and FAQs, to support self-service
• Raising cases in ServiceNow where the question cannot be quickly resolved
• Ensuring that the daily short-term sickness and long-term sickness reports are uploaded and actioned in line with the agreed process each morning
• Working with the wider teams
• Taking responsibility to manage simpler ER cases, where agreed with the HR Advisory Team Leader
• Maintaining case management records to ensure they are clear, concise and in line with GDPR
• Attending and participating in training/updates about any systems policies, processes, or procedure changes

Base Location: Reading - Hybrid
Working Pattern: 36 Hours

What you should bring to the role

• Experience working in a remote and high-volume HR Advisory service using a similar HR service model/approach
• Customer focussed, with a detailed knowledge of People policies, processes and procedures
• Highly organised and responsive, with an ability to deal with a high volume of queries each day
• Confident and tenacious, taking ownership of issues to resolution promptly
• Experience in managing challenging stakeholders
• An active listener who is naturally inquisitive and able to coach managers and employees to self-serve and/or know when to escalate a case
• Excellent communication skills, with the ability to adapt and build rapport/provide advice to all levels

What’s in it for you?

• Competitive salary up to £35,000 per annum, depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.