Housing Support worker

Housing Officer

Job Type: Permanent / Full-Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours)

Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00)

Location: Cumbria

Start date: ASAP

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice, operating in every region across England and Wales. CAS-2 provides accommodation and support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison due to lack of accommodation in the community. It is currently Nacro's largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

In this role, no two days are ever the same, and you will have the opportunity to make an impact for our service users and wider communities. Managing your diary to meet the requirements of the role, you'll meet with service users, discuss support needs, and how we can help them to meet their objectives; complete Support and Safety Plans, and work with Community Probation Practitioners and court staff to best support our service users. You'll also assist our service users with applying for Housing Benefit and paying rent. All of our properties must meet the 'Decent Homes Standard', and to do that you'll need great attention to detail to ensure that our homes are clean, tidy, and all repairs are reported and actioned for our service users to move into.

• People who love this role are:
• Resilient - doesn't take the events of the day home with them, undertakes activity to care for own wellbeing.
• Curious - will ask questions to understand before finding solutions or signposting.
• Emotionally intelligent - perceptive to human behaviour, instinctively knows when something isn't right.
• Has a level of self-confidence and knows own limitations; positive outlook - enthusiastic and willing to learn.
• Warm personality, smiles and gives appropriate eye contact.
• Demonstrates teamwork and supports peers; combines efforts with others.
• Personal values match those of Nacro.

What are we looking for:

• Genuine interest in people - wants to interact with people through different methods (phone, email, face to face) and can change their communication style to meet the needs of the audience and situation. Listening and asking questions to confirm understanding, clear and concise, doesn't always accept the status quo. Uses common sense to help make decisions.
• Acts with integrity and within professional boundaries in the service users' best interests and Nacro; knows when to escalate issues or concerns and to ask for help.
• Able to manage competing priorities - organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen; pays attention to detail.
• ICT literate - training will be given for our systems; need to be able to use Outlook, Word, and Excel at a basic level.

Non-Negotiables: Without these things, you would find it very challenging to complete the job role.

• Full clean UK Driving licence.
• Access to a vehicle - you will be reimbursed for your mileage at 45p per mile.
• Willing to undertake extensive travel for business.
• Business car insurance will be required if appointed for the post.
• An enhanced DBS check will be required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process.