Housing Support & Inclusion Officer

Triumph Consultants Ltd; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job description

Temporary Housing Support & Inclusion Officer
Bournemouth 5265314

Please note the pay rate is provisional only and the ad will be amended with the confirmed rate, once received.

Please do not apply for this role unless your CV meets the following general requirements, listed below:

• You must be UK based and have the right to work in the UK.
• For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
• This is a temporary role. Please do not apply if you are seeking a permanent position.
• Enhanced DBS disclosure required for this role.
• Candidates must be able to travel throughout BCP area and further distances where needed. Must be able to either using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own car.

Key Requirements:

• Previous experience in housing, homelessness services, or social care.
• Knowledge of housing law, the housing options process, and relevant local government policies.
• Excellent communication and interpersonal skills, with the ability to manage difficult situations and build rapport with clients.
• Proficiency in Microsoft Office and case management software.
• Experience providing excellent customer service and dealing with members of the public both face to face and over the phone.

The Housing Support & Inclusion Officer will be responsible for supporting individuals and families facing housing challenges, ensuring they have access to the necessary resources and assistance to secure stable housing.

Key Responsibilities:

• Be responsible for managing a caseload and to conduct planned regular home visits.
• To lone work adhering to the Council’s Lone Working policy.
• Work with customers to follow and contribute to their housing and support plans to prevent and relieve homelessness.
• Assist households to maintain the current accommodation in all sectors to prevent homelessness by regular consistent contact.
• To assist clients in the private sector to prevent eviction by supporting to rectify tenancy issues.
• Ensure that households at risk or threatened with homelessness are assisted to maximise their income and rectify benefit issues to prevent eviction and sustain tenancies.
• Provide specialist advice on matters relating directly to tenancy advice.
• Be responsible for the effective delivery of a high-quality resettlement support and resettlement service for homeless people.
• Support households in emergency and temporary accommodation in finding alternative settled accommodation including the Private Rented Sector, support housing and Social Housing.