Housing Services Manager

If you're passionate about making a real difference in people's lives, this is your opportunity to lead a dedicated team focused on delivering high-quality housing services and supporting thriving communities.

We're looking for a Housing Services Manager with strong technical expertise and a proactive, people-first approach. You'll oversee a tenancy services team, ensuring tenancies are well-managed, risks are assessed, and complex cases are dealt with effectively.

In this role, you will:

1. Lead, coach and motivate a high-performing team
2. Manage complex tenancy breaches and safeguarding issues
3. Oversee risk assessments and tenancy conditions
4. Use data and reporting to monitor team performance
5. Drive continuous improvement in housing management

What you'll bring:

1. Proven housing management experience in general needs
2. Strong leadership and people management skills
3. Confidence in handling ASB, tenancy breaches, and complex cases
4. Excellent communication, negotiation, and problem-solving abilities
5. Experience developing policies aligned with best practice