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Housing options officer ref OR5541
Essential Employment
United Kingdom
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a dedicated housing advisor to provide essential support and guidance to clients facing housing challenges. In this role, you will ensure compliance with current legislation while delivering a professional and sensitive service. You will work closely with clients to assist them with their housing applications and queries, acting as a vital link between them and the council's housing services. This position offers a unique opportunity to make a meaningful impact in the community by helping individuals navigate their housing options and prevent homelessness. If you are passionate about making a difference and possess strong communication and negotiation skills, this role is perfect for you.
Qualifications
- Experience in providing housing advice and understanding of housing legislation.
- Strong negotiation and customer service skills are essential.
Responsibilities
- Provide housing advice and assistance according to legislation and council policy.
- Assist clients with applications and housing queries effectively.
Skills
Education
Job description
- Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service.
- Assist in meeting the council’s obligations under the prevention and relief duties of the act to prevent homelessness through effective partnership working, negotiation, and providing accurate advice and assistance.
- Undertake reasonable duties, including assisting clients with applications to the Housing Register, Rent Deposit Scheme, referrals, and Medical Assessment forms, as well as addressing housing queries.
- Serve as a support officer to caseworkers when individuals approach the service for housing assistance.
- Act as a triage officer, providing housing advice and scheduling homeless appointments for Housing Options Officers.
- Regularly review applicants' personalised housing plans (PHP) and assist them in finding alternative accommodation.
- Maintain awareness of legislation, case law, government guidance, and professional best practices related to parts VI & VII of the Housing Act 1996 as amended by HRA 2017.
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