Housing Officer - Damp, Mould and Disrepair

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Housing Officer - Damp, Mould and Disrepair, Luton

Client:

Stonewater

Location:

Luton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

110604ac4841

Job Views:

7

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

12 Months Fixed Term Contract

Hybrid / Covering East Region (Luton, Bedford, Milton Keynes)

We’re now looking for a Customer Partner to join our Homes team within the Damp, Mould and Disrepair team. This role will provide exceptional customer service, putting customers at the heart of everything you do.

You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements, and inspections in our properties. With a compassionate approach, you’ll be responsive to the changing customer needs and follow through their repairs until completion. You will have experience in housing management, customer experience, and disrepair including existing knowledge of pre-court protocol.

This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model while having connections to the locality.

The ideal candidate will:

1. Have proven customer service experience.
2. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
3. Have high-level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
4. Be experienced in partnership working to meet the needs of customers.
5. Be able to think ‘beyond process’ to find innovative solutions for customers.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.