Housing Officer

Nacro; Middlesbrough; On-site; GBP 25,000; Full time

Job description

Housing Support Worker

Job Type: Permanent / Full-Time
Working Hours: 8 hours per day (shift patterns and flexibility will be discussed during the interview). The working hours are between 08:00 and 22:00.
Location: Teesside

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours)

A full UK driving license and access to a vehicle are essential for the role.

The role is part of the Community Accommodation with Support, Tier 2 (CAS-2) program, commissioned directly by the Ministry of Justice, operating nationwide across England and Wales. This high-profile program provides accommodation and support for low- to medium-risk offenders eligible for home detention curfew or bail, preventing them from being held in prison due to lack of housing.

Role Overview:
As a Housing Support Worker, your days will be varied, with the opportunity to make a significant impact on both service users and the community.

Key responsibilities include:

• Managing your schedule to meet the needs of the role.
• Supporting service users by assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
• Assisting with housing applications, Housing Benefit claims, and rent payments.
• Ensuring that properties meet the Decent Homes Standard and addressing any maintenance issues.

Who Would Enjoy This Role:

• Resilient individuals who can leave work at work and focus on self-care.
• Curious problem-solvers who ask questions before finding solutions.
• Emotionally intelligent people who can understand and respond to human behaviour.
• Confident and positive individuals, eager to learn and collaborate with others.
• People with strong teamwork skills and personal values aligned with Nacro’s mission.

Essential Skills & Qualities:

• Genuine interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work within professional boundaries while acting in the best interests of both the service users and Nacro.
• Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
• ICT skills (Outlook, Word, Excel) with training provided for internal systems.

Non-Negotiable Requirements:

• Full, clean UK driving license.
• Access to a vehicle (mileage reimbursement at 45p per mile).
• Willingness to travel for business purposes.
• Business car insurance will be required.
• An enhanced DBS check and Prison Clearance will be necessary for this role.
• Applications from individuals with lived experience in the criminal justice system are encouraged, and a criminal record may not necessarily disqualify you.

Benefits & Rewards:

• 25 days holiday, plus bank holidays.
• Free eye tests and a £50 contribution towards glasses.
• Access to an employee assistance program.
• Generous leave entitlement, including additional special leave.
• Occupational sick pay exceeding statutory requirements.
• Flexible working arrangements, including the ability to work from home between property visits.