Housing Manager - Income

Home Group; Redcar; Hybrid; GBP 32,000; Full time

Job description

Job Description - Housing Manager - Income (25618)

Housing Manager: Income

Permanent, Full time (37.5 hours per week)

Salary £32,000 plus great benefits including Health cash plan!

Home, a place where you belong

We have two great opportunities for a Housing Manager to join Home Groups awesome housing team in Yorkshire, which forms part of our wider regionalised East Coast and Yorkshire region.

You’ll be savvy in commercial aspects and local reporting, knowing and keeping abreast of benefit changes and understanding how this will impact our region and our customers. Working closely with our financial inclusion colleagues and internal campaigns, you’ll provide support for our complex / vulnerable customers. You may already have extensive experience of income collection within another sector. Come and showcase your skills! You’ll join our team with a real focus on income management and sustaining tenancies.

Typical day as a Housing Manager: Arrears & Income

• You will work alongside our income housing managers to support customers and identify regional trends.
• You will provide support where it’s needed most, advising and supporting on benefit applications and maximising income for customers – for example discretionary housing payments, new claims and PIP.
• You’ll build up a knowledge base and know who offers support in your region, and you’ll know how to make successful and meaningful referrals to external agencies where needed.
• You will work collaboratively with financial inclusion colleagues.
• You will work with housing managers on specific campaigns to reduce arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
• You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

• You will have a background in income protection & arrears management processes, either within the housing sector or alternative commercially driven sector.
• You’ll understand housing management, housing law, universal credit and housing benefit.
• A must for this position is that you’ll have experience of income and benefits knowledge to support our customers and our wider housing income management team.
• You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.

Our team

You’ll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!

Although we work as a mobile team, we are close knit and supportive of one another. We don’t just love to support our customers, we’re there for each other too!

Job details

• Hybrid working which involves working from home, in the community or your nearest local office.
• Typically work 9am-5pm from Monday to Friday.
• You'll manage your own diary and be accountable for achieving KPIs.
• You’ll need to be competent in IT and able to learn new systems quickly.
• You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!
• You’ll need an Enhanced DBS check done and we pay for that.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary.
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.