Housing Customer Service Officer x2

There are two positions available - please specify which you are applying for in your application.
1x Full time - 37 hours
1x Part time - 22.2 hours (3 days to be worked Wednesday to Friday)
These roles are office based.

Location:

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes, a career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse, and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees delivering services they are passionate about.

The Role & Responsibilities:

The Housing Customer Services Officer will be the first point of customer contact for the DDC Housing Management Team. Advise on a range of housing and property services queries using a variety of communication methods and take ownership and responsibility for resolving at the first point of contact. Field calls from residents and provide central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries. Undertake key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.

Who We Are Looking For:

1. An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
2. Excellent customer service skills with the ability to persuade and influence others.
3. Transactional administration experience.
4. Negotiation skills with the ability to persuade and influence others.
5. Proficient in the use of IT systems including Word, Outlook, and Excel.
6. Ability to work under pressure and to tight deadlines.
7. Ability to prioritise tasks and manage workload by effective time management.
8. Ability to identify when customers need additional support.
9. GCSE English and Maths Grade C or above (Grades 4 – 9) or equivalent.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:

1. Benenden Healthcare Membership and Employee Assistance Program.
2. Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
3. Generous annual leave provision.
4. Discount scheme including reduced membership rates at the local leisure centre.
5. On-site parking.
6. Cycle2Work scheme.
7. Generous Salary Sacrifice Car Scheme.

Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.

What Next?

If you would like a further discussion about the post, then please contact Chris.Wilson@dover.gov.uk.

The closing date for applications is 24th April 2025. Date of interviews to be confirmed.