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Housing Complaints Handler

Eden Brown

Blackpool

Hybrid

GBP 60,000 - 80,000

Full time

5 days ago

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An established industry player is looking for a highly efficient Customer Complaints Handler to join their team on a temporary contract. This role, based in Blackpool, offers a chance to manage customer complaints and ensure high-quality communication. The position may evolve into a permanent role, providing an excellent opportunity for growth. With a flexible approach and potential hybrid working, this is a fantastic chance for those passionate about customer service. If you're ready to make a positive impact and thrive in a supportive environment, this role is perfect for you.

Experience in managing customer complaints effectively.
Strong written communication skills are essential.

Manage customer complaints and ensure high-quality responses.
Liaise with tenants and draft acknowledgment letters.

Customer Service

Written Communication

Complaint Management

Excel

Eden Brown are seeking a highly efficient Customer Complaints Handler on a 3 month temporary contract situated in Lancashire.

There is a real option for the role to become permanent.

The option of hybrid will depend on your experience. However, there will be a flexible approach.

Duties will include:

Fully managing customer complaints
Drawing up acknowledgement letters
Speaking and liaising with tenants

It is vital that you have detailed written experience and to a high quality. You should also be more than competent on XL.

Interested candidates must have a passion for dealing with customers.

Only apply if the above criteria matches your experience and expectation.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Job Info

Job Title: Housing Complaints Handler

Company: Eden Brown

Location: Blackpool, Lancashire

Posted: Apr 11th 2025

Closes: May 12th 2025

Sector: Customer Services

Contract: Temporary

Hours: Full Time

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Housing Complaints Handler

Eden Brown

Blackpool

Hybrid

GBP 60,000 - 80,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Job description