Housing Caseworker East

Dorset Council UK; Dorchester; Hybrid; GBP 40,000 - 60,000; Full time

Job description

We are seeking a dedicated Housing Caseworker to join our busy, frontline service. Our team works tirelessly to support households who are homeless or at risk of becoming homeless. With the backing of various teams within our service, you'll have the resources to provide the best options for our customers.

Why Work With Us?

Flexible Working: Enjoy the flexibility of a hybrid work environment, with office bases available across Dorset and the option to work from home at times.

Community Engagement: Participate in in-person surgeries at Customer Access Points in our Libraries and provide face-to-face appointments.

Initial Contract: This position is initially offered on a 1-year fixed-term contract, with potential for extension based on funding opportunities.

Key Responsibilities: As a Housing Officer, you will address a wide range of issues, including but not limited to:

1. Assessing duties under the Housing Act 1996.
2. Making decisions in line with the housing legislation.
3. Advising on tenants' rights and occupation.
4. Assisting with benefit eligibility and claims.
5. Managing rent or mortgage arrears and providing advice.
6. Providing debt management support and advice.
7. Supporting individuals at risk of violence or abuse.
8. Securing accommodation in the private rented sector.
9. For customers owed a duty under homeless legislation, you will assess their needs and create Personal Housing Plans to address their situations.

About You:

Relationship Builder: Develop and maintain positive, professional relationships with colleagues, landlords, and various agencies.

Customer Focused: Adapt your communication style to provide specialist advice to a diverse range of people and organizations. Strong verbal and written communication skills are essential.

Multitasker: Handle diverse cases efficiently, requiring an understanding of homelessness legislation and other statutory sources.