Housing Advice & Homeless Prevention Officer

Pertemps; London; On-site; GBP 80,000 - 100,000; Full time

Job description

Housing Advice & Homeless Prevention Officer

North London
£27.38 an hour umbrella

My client is recruiting for a Housing Advice & Homeless Prevention Officer based within the local Authority in North London and the surrounding area.
Closing date 23/04/25

Responsibilities

1. The post-holder will be responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
2. To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days.
3. The post holder will ensure statutory requirements are met and local team targets are delivered through early intervention and tracking of all cases.
4. Having knowledge of housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signposting to other services.

Requirements

1. Proven experience of working in a busy pressurised environment of a call or contact centre of at least a year.
2. Willingness to work to a rota system covering business hours 8am to 6pm.
3. Proven ability to deal with complex enquiries/issues and more demanding customers.
4. Proven ability to communicate professionally and clearly by telephone in a variety of circumstances and with a variety of customers.

Contract

1. Initial 3 to 6 month ongoing contract with the opportunity to extend.
2. PAYE via Umbrella.
3. Monday to Friday.
4. 9am to 5pm.
5. This position will require a minimum of 3 days onsite.

As the role is Local Authority based, candidates will be asked to complete onboarding & compliance checks including DBS & online training modules prior to starting.
For immediate consideration, please apply.