Housekeeping Team Leader - Midsummer Place

Housekeeping Team Leader - Midsummer Place

As a Team Leader within the Environmental Services department, you will ensure exemplary standards of cleaning, waste, and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceeds expectations. You will be a high-energy leader, presentable, and a natural communicator with the ability to adapt to a fast-paced changing environment.

Key Responsibilities

• Support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre.
• Ensure compliance with all internal procedures, site processes, and external bodies including enforcement agencies and auditory bodies.
• Deliver the rota ensuring correct manning levels are maintained at all times.
• Motivate and monitor the team to achieve the highest possible standards of service delivery.
• Maintain standards of performance, discipline, and welfare for the team in accordance with company policies.
• Support the manager in development and training of staff.
• Manage the cleaning equipment, consumables, and materials including stock control.
• Ensure all equipment/machinery is in good working order and report any machinery faults to the line manager to ensure repairs are rectified quickly.
• Daily monitoring of cleaning standards throughout external areas ensuring the team proactively responds to all tasks as required.
• Ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure that records are held and updated as required.
• Ensure periodic cleaning tasks are carried out according to the schedule.
• Take a proactive approach to continuous improvement and innovation in all aspects of the job.
• Ensure appropriate equipment is available for the cleaning team to carry out their role.
• Support role in operational HR responsibilities to retain and develop the shift team.
• Deliver excellent communication and motivation for all direct reports.
• Work with the manager ensuring all new starters are inducted and trained in accordance with the contractual and statutory requirements.
• Assist with toolbox talks and complete as per company policy.
• Assist with the identification of training needs and ensure accurate site records are maintained at all times.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

• Successful track records of delivering cleaning and waste.
• Proven record of team leadership.
• Demonstrable IT skills/computer literate including Microsoft Office, Excel, and Word.
• Experience in the provision of cleaning services in a busy environment visited by members of the public.
• Able to demonstrate a good level of customer service.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Well presented.
• Good interpersonal and communication skills.
• Able to work in both internal and external environments.
• Willingness to partake in further on-site training.
• Basic Knowledge of H&S legislation.
• IOSH.
• First Aid.
• Body fluids trained.
• Experience within teams where motivation and development have been key drivers.
• Excellent written and verbal communication skills.
• Excellent leadership and motivational skills.
• Capability to work unsupervised and take responsibility.
• Ability to create and analyse management information, including financial, performance, quality, activity, and trends.
• Experience of cleaning within the retail environment.
• Working knowledge of cleaning equipment/machines.
• Must have a flexible hands-on attitude.
• Flexible attitude towards shift patterns required to meet the needs of the business.
• Aptitude to remain calm under pressure.
• Ability to communicate across all levels with a sound understanding of diversity in the workplace.